At a Glance
- Tasks: Define new enterprise services and governance models for a transformative project.
- Company: Join a leading firm driving major organisational change.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement potential.
- Why this job: Be at the forefront of innovation and make a significant impact on service management.
- Qualifications: Experience in enterprise service design and strong stakeholder management skills.
The predicted salary is between 60000 - 80000 £ per year.
We're looking for a Senior Consultant to define new enterprise services, governance models and service structures that will form the foundation of a ServiceNow-enabled Enterprise Service Management operating model. This is a high-impact role at the heart of a major transformation programme.
What you'll do:
- Define enterprise services and service structures across the organisation
- Create service definitions and ownership models
- Develop governance frameworks to underpin the ESM operating model
- Define service KPIs and SLA
- Produce ServiceNow-ready service catalogue input
Ideal background:
- Enterprise Service Management Consultant
- Service Management Consultant
- ITSM Consultant
- ServiceNow Consultant
- Service Design Consultant
Must-have experience:
- Proven experience defining enterprise services and service structure
- Service catalogue design and governance frameworks
- ServiceNow or ITSM platform experience
- Exposure to HR and/or Finance functions
- Strong stakeholder management skills at senior levels
Consultant - New Service Design in Cambridge employer: TechYard
Join a forward-thinking organisation that prioritises innovation and employee development, offering a collaborative work culture where your contributions directly impact transformative projects. With a focus on professional growth, we provide extensive training opportunities and a supportive environment that encourages creativity and strategic thinking, making this an ideal place for consultants looking to make a meaningful difference in enterprise service management.
StudySmarter Expert Advice🤫
We think this is how you could land Consultant - New Service Design in Cambridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in enterprise service management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s current service structures and governance models. Show us you’ve done your homework and can bring fresh ideas to the table. We love candidates who can think critically about our challenges!
✨Tip Number 3
Don’t just apply; engage! When you submit your application through our website, follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Showcase your stakeholder management skills! Prepare examples of how you've successfully navigated complex relationships in previous roles. We want to see that you can handle senior-level interactions with ease.
We think you need these skills to ace Consultant - New Service Design in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior Consultant. Highlight your experience in defining enterprise services and governance frameworks, as these are key for us. Use specific examples that showcase your skills in service catalogue design and stakeholder management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about ServiceNow and how your background aligns with our needs. Be sure to mention any relevant experience with ITSM platforms and how you can contribute to our transformation programme.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities—show us what you've achieved! Use metrics where possible to demonstrate the impact of your work in previous roles, especially in service design and governance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at TechYard
✨Know Your Service Design Inside Out
Make sure you’re well-versed in enterprise service design principles. Brush up on your knowledge of governance models and service structures, as these will be key topics during the interview. Be ready to discuss how you've defined services in previous roles.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing senior stakeholders. Think about specific situations where you successfully navigated complex relationships or influenced decision-making. This will demonstrate your ability to thrive in a high-impact role.
✨Familiarise Yourself with ServiceNow
Since this role involves ServiceNow, it’s crucial to understand its functionalities and how it integrates into enterprise service management. If you have hands-on experience, be prepared to share specific instances where you’ve used the platform to enhance service delivery.
✨Define Your KPIs and SLAs
Be ready to discuss how you would define service KPIs and SLAs for the new services. Think about what metrics are important and how they can drive performance. This shows that you not only understand the theoretical aspects but can also apply them practically.
