At a Glance
- Tasks: Define user personas and service journeys for a global transformation project.
- Company: Join a forward-thinking company focused on employee experience design.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for creative thinkers passionate about user experience and change.
- Why this job: Shape the future of employee experiences in a dynamic, global environment.
- Qualifications: Experience in service design, user journey mapping, and transformation programmes.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote - UK
Start: ASAP
Overview
Senior Consultant required to define user personas and service journeys that will inform ServiceNow experience design, employee adoption and change activities across a global GBS transformation.
What this person will do
- This role is focused on user and employee experience design.
- The successful candidate will:
- Create personas across HR, IT, Finance and Procurement functions
- Map end-to-end service journeys
- Produce experience maps and service blueprints
- Capture user requirements for ServiceNow design teams
- Support stakeholder engagement and change activities
Ideal Background
- Service Designer
- Employee Experience Consultant
- User Experience Consultant
- Design Thinking Consultant
- Transformation Consultant with journey mapping experience
Must Have
- Persona mapping experience
- User journey mapping experience
- Experience within large transformation programmes
- Workshop facilitation skills
- Exposure to ServiceNow, Employee Experience or Enterprise Service Management programmes
Senior Consultant in Birmingham employer: TechYard
As a Senior Consultant at our company, you will thrive in a dynamic remote work environment that champions innovation and collaboration. We offer a supportive culture that prioritises employee growth through continuous learning opportunities and meaningful projects, all while being part of a global transformation initiative that enhances user experiences across various functions. Join us to make a significant impact while enjoying the flexibility and work-life balance that comes with remote working in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Consultant in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Consultant role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to user experience design and service journeys. We can’t stress enough how important it is to articulate your persona mapping and journey mapping experience clearly!
✨Tip Number 3
Showcase your skills through a portfolio or case studies. If you’ve worked on transformation programmes before, highlight your contributions and the impact they had. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Consultant in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Consultant role. Highlight your experience in persona mapping and user journey mapping, as these are key for us. Use specific examples that showcase your skills in service design and transformation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about user experience design and how your background aligns with our needs. Be sure to mention any relevant projects or experiences that demonstrate your expertise.
Showcase Your Skills:In your application, don’t just list your skills—show us how you’ve used them! Whether it’s through workshop facilitation or stakeholder engagement, give us concrete examples of how you've made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at TechYard
✨Know Your Personas
Before the interview, dive deep into persona mapping. Familiarise yourself with how to create and utilise user personas across different functions like HR, IT, and Finance. Be ready to discuss your past experiences in this area and how they can benefit the company's transformation goals.
✨Map Out Your Journey
Prepare to talk about your experience in mapping end-to-end service journeys. Think of specific examples where you've successfully mapped user journeys and how that impacted the overall project. This will show your understanding of the role's requirements and your hands-on experience.
✨Engage Stakeholders Like a Pro
Stakeholder engagement is key in this role. Brush up on your workshop facilitation skills and be prepared to share how you've effectively engaged stakeholders in previous projects. Highlight any techniques you used to ensure everyone was on board with the changes.
✨Get Familiar with ServiceNow
Since exposure to ServiceNow is a must-have, do some research on its functionalities and how it relates to employee experience and enterprise service management. Being able to discuss how you’ve used or interacted with ServiceNow will set you apart from other candidates.
