At a Glance
- Tasks: Document and redesign business processes for a large-scale ESM transformation.
- Company: Join a forward-thinking company leading in Enterprise Service Management.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Work with senior stakeholders in a dynamic, collaborative environment.
- Why this job: Make a real impact by shaping service management solutions across key corporate functions.
- Qualifications: Experience in process consulting and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote (UK)
Contract: Full-Time Contract until December 2026
Start Date: ASAP
The Opportunity
We are seeking an experienced Senior ESM Process Consultant to support a large-scale Enterprise Service Management (ESM) transformation programme. This role will focus on documenting, analysing, and redesigning business processes across key corporate functions including HR, IT, Finance, and Procurement. The outputs from this work will directly inform the design and implementation of the ServiceNow platform. This is an excellent opportunity for a process-focused consultant who enjoys working with senior stakeholders, facilitating workshops, and translating business requirements into scalable service management solutions.
Key Responsibilities
- Document current-state and future-state business processes
- Design and produce process maps, workflows, and RACI models
- Facilitate stakeholder workshops across multiple business functions
- Gather and define requirements for ServiceNow delivery teams
- Create high-quality process documentation suitable for leadership review
- Support the alignment of business processes with Enterprise Service Management best practices
Ideal Background
We are interested in candidates with experience in roles such as:
- Process Consultant
- Business Process Analyst
- Operating Model Consultant
- Lean Six Sigma Consultant
- ServiceNow Business Analyst
- Enterprise Service Management Consultant
Essential Experience
- Strong business process mapping expertise using tools such as BPMN, Visio, Signavio, or similar
- Experience working across HR, IT, Finance, and/or Procurement processes
- Background in Global Business Services (GBS) or Shared Services environments
- Experience supporting ServiceNow implementations or Enterprise Service Management (ESM) programmes
- Excellent stakeholder engagement and workshop facilitation skills
- Ability to produce clear, structured, executive-level documentation
Senior ServiceNow Consultant in Bath employer: TechYard
Join a forward-thinking company that values innovation and collaboration, offering a remote working environment that promotes work-life balance. As a Senior ServiceNow Consultant, you will have the opportunity to engage with senior stakeholders and drive impactful change across key corporate functions, all while benefiting from continuous professional development and a supportive team culture. With a focus on employee growth and a commitment to best practices in Enterprise Service Management, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Consultant in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ESM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience in business process mapping and stakeholder engagement. We want to see your skills shine!
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common questions related to ESM and ServiceNow. We recommend getting a mate to help you out – it’ll boost your confidence and help you articulate your experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior ServiceNow Consultant in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ESM Process Consultant role. Highlight your experience with business process mapping and any relevant tools you've used, like BPMN or Visio. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your experience in facilitating workshops and working with senior stakeholders. Let us know what excites you about the opportunity!
Showcase Your Process Expertise:In your application, be sure to showcase your expertise in documenting and redesigning business processes. We love candidates who can clearly articulate their approach to aligning processes with best practices, especially in HR, IT, Finance, or Procurement.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at TechYard
✨Know Your Processes Inside Out
Make sure you’re well-versed in business process mapping and the tools mentioned in the job description, like BPMN or Visio. Be ready to discuss your past experiences in documenting and redesigning processes, especially in HR, IT, Finance, or Procurement.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with senior stakeholders in previous roles. Think about specific workshops you've facilitated and how you translated their requirements into actionable solutions. This will demonstrate your ability to communicate effectively and manage expectations.
✨Bring Your Best Documentation Samples
Have a few examples of high-quality process documentation ready to share. This could include process maps or RACI models that you've created. Being able to show your work will help illustrate your expertise and attention to detail.
✨Align with ESM Best Practices
Familiarise yourself with Enterprise Service Management best practices. Be prepared to discuss how you can align business processes with these standards and how your experience supports this alignment. This shows that you’re not just a consultant but a strategic partner.
