At a Glance
- Tasks: Manage client relationships and drive satisfaction through strategic planning and operational excellence.
- Company: Dynamic ad tech consultancy focused on innovation and client success.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a collaborative team that values creativity and innovation.
- Why this job: Be the go-to person for clients and make a real impact in their success.
- Qualifications: 3-5 years in paid media or ad tech, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We are on the lookout for a GMP Account Manager responsible for the day to day management of a portfolio of clients, combining platform knowledge with strong relationship management to drive customer satisfaction.
This is a client-facing, billable role where you will work in close partnership with the Head of GMP, you will serve as the primary point of contact for clients - owning relationships, driving platform adoption, and dealing with operational tasks efficiently and confidently.
What you will be doing
- Client Relationship Management
- Act as the primary client contact across your account portfolio, managing day-to-day queries and longer-term strategic conversations and planning.
- Develop and deliver high-quality client-facing materials including presentations, reports, and QBR preparation.
- Onboard new clients, expertly managing the migration process and relevant operational tasks.
- Manage contract renewals processes.
- Provide guidance on GMP product capabilities and best practices, aligned to each client's specific KPIs and maturity goals.
- Keep up to date with product developments across the GMP ecosystem and proactively share relevant updates and thought leadership with clients
- Strategic Growth & Account Development
- Identify upsell and expansion opportunities across your accounts.
- Support the development of solution proposals and commercial frameworks.
- Collaboration & Operations
- Work in close collaboration with the Head of GMP to develop and execute account strategy, escalation resolution and growth opportunities.
- Partner with Fin Ops and Technical teams to ensure seamless service delivery across billing and platform operations and ensure client satisfaction.
- Contribute and lead on ideas to improve client management and operations, using and participating in the development of AI and automation solutions.
What We’re Looking For
- 3–5 years of experience in a paid media or ad tech consultancy environment.
- Strong working knowledge of the Google Marketing Platform (DV360, CM360,
- Excellent communication and stakeholder management skills.
- Proven experience managing client relationships at an operational level.
- Comfortable producing client facing content, such as QBR presentations, efficiently
- and to brief.
- A proactive, solutions-oriented mindset - able to identify or qualify challenges and
- provide the path to resolution for clients.
Preferred
- Background in paid search is preferred and broader GMP platform experience
- Experience with GMP Licence Reseller operations and management (Google NTA &
- Proven experience using and innovating with AI solutions to improve task efficiency.
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Account Manager employer: TechYard
As a leading Professional Services organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. Located in a vibrant city, we offer competitive benefits, continuous professional development opportunities, and the chance to work on cutting-edge digital solutions that make a real impact. Join us to be part of a dynamic team where your contributions are valued and your career can flourish.
