At a Glance
- Tasks: Lead transformation projects in telecommunications, focusing on fault management and customer care workflows.
- Company: Join a dynamic team driving innovation in the telecommunications sector.
- Benefits: Remote work, competitive pay, and opportunities for professional growth.
- Other info: Exciting contract role with potential for future opportunities.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: 5+ years in Business Process Consulting with strong Agile experience.
The predicted salary is between 50000 - 70000 € per year.
Location: Remote
Engagement: Contract Near Full-time (Until end Sep)
Start: June
Sector: Telecommunications
Overview
ServiceNow Business Process Consultant required to support a telecommunications transformation programme focused on fault management and customer care workflows. Phase 1 covers Telecommunications Service Management (TSM), Sales Order Management (SOM), CMDB foundations, platform setup, integrations, and data migration design activities.
Key Responsibilities
- Facilitate definition and alignment of current-state processes toward improved future-state ServiceNow workflows and best practices
- Work closely with customer process owners, sponsors, and stakeholders to drive process improvement initiatives
- Advise Product Owners throughout delivery, including story creation, refinement, prioritisation, and roadmap planning
- Ensure process and platform decisions align to desired business outcomes and operational goals
- Support Agile delivery activities across workshops, backlog refinement, and implementation planning
Requirements
- 5+ years experience in Business Process Consulting or ServiceNow consulting environments
- Demonstrated experience leading ServiceNow process implementation and improvement engagements
- Proven ability to analyse business requirements and recommend process strategies aligned to desired outcomes
- Experience working within Agile delivery environments and methodologies
- Strong stakeholder engagement and workshop facilitation skills
- ITIL Foundation certification preferred
- ServiceNow certifications beneficial (CSA, NowCreate, Product Implementation certifications)
ServiceNow Business Process Consultant in Slough employer: TechYard Limited
As a ServiceNow Business Process Consultant, you will join a dynamic and innovative team dedicated to transforming telecommunications workflows. Our remote work culture promotes flexibility and collaboration, allowing you to thrive while contributing to meaningful projects that enhance customer care and fault management processes. We prioritise employee growth through continuous learning opportunities and support your career development in a fast-paced, Agile environment.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Process Consultant in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecommunications sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about roles that might not even be advertised yet.
✨Tip Number 2
Prepare for those interviews by brushing up on your ServiceNow knowledge. Make sure you can talk confidently about your experience with process improvement and Agile methodologies. We want you to shine when discussing how you've driven successful transformations in the past!
✨Tip Number 3
Don’t forget to showcase your stakeholder engagement skills! Think of examples where you’ve facilitated workshops or collaborated with process owners. This will help demonstrate your ability to align processes with business outcomes, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that ServiceNow Business Process Consultant gig!
We think you need these skills to ace ServiceNow Business Process Consultant in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ServiceNow Business Process Consultant role. Highlight your experience in business process consulting and any relevant ServiceNow projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to fault management and customer care workflows, as these are key areas for us.
Showcase Your Agile Experience:Since we work in Agile environments, make sure to highlight your experience with Agile methodologies. Share examples of how you've facilitated workshops or refined backlogs in past roles. This will show us you can hit the ground running!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TechYard Limited
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Familiarise yourself with the latest features and best practices, especially those related to fault management and customer care workflows. This will show that you're not just a consultant but someone who is genuinely passionate about the platform.
✨Showcase Your Process Improvement Skills
Prepare specific examples of how you've facilitated process improvements in past roles. Be ready to discuss how you aligned current-state processes with future-state workflows, and how you drove initiatives that led to measurable outcomes. This will demonstrate your ability to add value to their transformation programme.
✨Engage with Stakeholders
Highlight your experience in stakeholder engagement during the interview. Share stories about how you've worked closely with process owners and sponsors to drive change. This will illustrate your collaborative approach and your understanding of the importance of aligning decisions with business goals.
✨Be Agile and Adaptable
Since the role involves working within Agile environments, be prepared to discuss your experience with Agile methodologies. Talk about how you've contributed to workshops, backlog refinement, and implementation planning. Showing that you can adapt to changing requirements will make you a strong candidate for this position.
