At a Glance
- Tasks: Solve complex tech issues and support junior engineers in a dynamic service desk.
- Company: Join a well-established business with a fresh and collaborative team culture.
- Benefits: Competitive salary, career progression, and exposure to infrastructure roles.
- Other info: Great opportunity for career growth and influence in a new team.
- Why this job: Make a real impact while developing your skills in a growing environment.
- Qualifications: Experience with Windows, networking fundamentals, and ITIL processes.
The predicted salary is between 31500 - 38500 £ per year.
Senior 2nd Line IT Support Analyst | South Cave | £40,000
Are you an experienced 2nd Line Support Engineer who feels ready to take the next step towards infrastructure?
Do you enjoy solving more complex technical issues, supporting junior engineers and helping set the standard for what good looks like?
Tech Xperts Recruitment UK are working with a well-established business looking to appoint a Senior 2nd Line Support Engineer to join their growing service desk.
You'll work closely with the Service Desk Team Lead, taking ownership of 2nd line tickets, supporting more junior engineers and playing a key part in developing the service desk.
It's a fairly fresh team, so there's plenty of opportunity to have an influence rather than simply coming in and following processes.
The big opportunity with this role is progression.
They're looking for someone who wants to develop into a more infrastructure-focused position over the next 12-18 months, with the opportunity to gain more exposure to the wider infrastructure environment as you develop.
- Key Technology & Experience
- Windows 10/11 & Microsoft 365
- Networking fundamentals including TCP/IP, DNS & DHCP
- Infrastructure & connectivity troubleshooting
- ITIL processes and best practices
- Switch administration & network troubleshooting
- Exposure to Cisco, Fortinet, ...
2nd Line IT Support Engineer in Brough employer: TECHXPERTS RECRUITMENT LTD
Join a well-established business in Scunthorpe/Hull that values hands-on leadership and offers a collaborative work culture. As an IT Infrastructure Manager, you'll not only lead and mentor a dedicated team but also have the opportunity to shape the future of IT within the organisation. With a focus on employee growth and development, this role provides a unique chance to make a significant impact while enjoying a supportive environment that encourages innovation and problem-solving.
Contact Details:
TECHXPERTS RECRUITMENT LTD Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in Brough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TECHXPERTS RECRUITMENT LTD values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TECHXPERTS RECRUITMENT LTD might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TECHXPERTS RECRUITMENT LTD!
✨Direct Apply to TECHXPERTS RECRUITMENT LTD
Let's not forget to apply directly through the TECHXPERTS RECRUITMENT LTD website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Engineer in Brough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TECHXPERTS RECRUITMENT LTD.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TECHXPERTS RECRUITMENT LTD. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TECHXPERTS RECRUITMENT LTD
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
