At a Glance
- Tasks: Help customers maximise value from TechWolf's platform and drive their transformation to a skills-based organisation.
- Company: Join TechWolf, a purpose-driven company on a mission to empower people at work.
- Benefits: Competitive salary, equity, hybrid working, health insurance, and learning opportunities.
- Other info: Dynamic team culture with fun activities and a focus on personal growth.
- Why this job: Be a pioneer in Customer Success and make a real impact on enterprise clients.
- Qualifications: 5+ years in Customer Success or consulting, strong interpersonal skills, and a consultative approach.
The predicted salary is between 36000 - 60000 £ per year.
Our Customer Success team plays a crucial role in ensuring customers get the most value possible out of TechWolf's platform. We are looking for a skilled Customer Success professional to join as one of the founding members of this team. The team acts as trusted advisors and internal advocates of our customers, representing their voice towards internal teams.
What you’ll do
- Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship- and business builder, with a keen sense of detail and passion for driving toward actual business impact.
- Trusted advisor: You’ll be the trusted advisor for some of our accounts. You’ll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally.
- Skill Based Organisation Architect: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You’ll be a key contributor in their transformation to a skills-based way of working.
- Cross-functional collaboration: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value.
- Customer Advocacy: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns.
- CS Pioneer: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health.
Who you are
- Either you spent at least 5 years in a Customer Success Manager role with a background in B2B or B2C SaaS, and experience working with large enterprise customers, or you spent at least 5 years in a consulting role within the HR and/or skills space.
- You have experience driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell.
- You have experience collaborating with enterprise customers to build and execute customer success plans.
- You’re consultative, with the ability to uncover customer pain-points and apply internal resources to provide solutions.
- You have strong interpersonal skills, with the ability to positively influence internal and external stakeholders and to build and maintain strong customer relationships.
- You’re flexible and nimble with the ability to embrace and leverage change.
- You’re curious with a positive mindset and a passion to learn, innovate, and improve.
- You’re based in Belgium or London and eager to work from the local office. You’re eager to travel to customers frequently (1-2 days a week, on average). If based in Belgium: you’re fluent in Dutch.
What’s in it for you?
- Fair & competitive salaries – we benchmark our salaries yearly and pay above the market median in every role and location.
- Equity - everyone is an owner at TechWolf and can share in our success!
- Hybrid working and flexible hours - make your work schedule work for you.
- Health insurance & retirement savings.
- Work from abroad 3 weeks each year.
- Learning and development opportunities.
- Walking culture - who doesn’t love brainstorming or connecting with colleagues while taking a walk around the office?
- Fun teambuildings, social & sports activities.
TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation. We provide a unique opportunity to work with an all-star team and cutting-edge product, in a purpose-driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high-performing international team with a unicorn dream. Are you ready to build a rocket ship with us?
Enterprise Customer Success Manager in London employer: Techwolf
TechWolf is an exceptional employer that prioritises employee growth and well-being, offering competitive salaries, equity options, and a hybrid working model that promotes flexibility. With a vibrant work culture that encourages collaboration through unique initiatives like walking meetings and engaging team-building activities, employees are empowered to thrive in their roles. As a founding member of the Customer Success team, you will have the opportunity to shape the future of customer engagement while working alongside a talented international team dedicated to making a meaningful impact in the world of skills-based organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your experiences and how you’ve made a real impact in previous roles. Let them see your enthusiasm for helping customers thrive.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their product inside out and think about how you can help their customers succeed. Tailor your answers to show you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our mission at TechWolf. Let’s build something amazing together!
We think you need these skills to ace Enterprise Customer Success Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for Customer Success shine through! We want to see how your passion aligns with our mission at TechWolf and how you can help our customers thrive.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or consulting roles. We’re looking for specific examples of how you've driven customer value and built strong relationships, so don’t hold back!
Be Authentic:We love genuine personalities! Be yourself in your application and let us know what makes you unique. Share your story and how it connects to the role – we want to get to know the real you.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Techwolf
✨Know the Product Inside Out
Before your interview, make sure you understand TechWolf's platform and how it helps customers become skill-based organisations. Familiarise yourself with its features and benefits so you can confidently discuss how you would drive value for clients.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully fostered long-term client relationships or resolved customer issues. This will demonstrate your consultative approach and ability to be a trusted advisor.
✨Prepare for Cross-Functional Collaboration Questions
Expect questions about how you’ve worked with sales, product, and solutions teams in the past. Think of specific instances where your collaboration led to successful outcomes for customers. This will highlight your teamwork skills and understanding of customer needs.
✨Emphasise Your Adaptability and Curiosity
TechWolf values flexibility and a positive mindset. Be ready to discuss how you've embraced change in previous roles and how your curiosity has driven you to learn and innovate. This will show that you're not just a fit for the role but also for the company culture.
