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For Companies At a Glance
- Tasks: Help customers maximise value from TechWolf's platform and drive their transformation to a skills-based organisation.
- Company: Join TechWolf, a purpose-driven company on a mission to empower people at work.
- Benefits: Competitive salary, equity, hybrid working, health insurance, and learning opportunities.
- Why this job: Be a trusted advisor and pioneer in a fast-growing team with a unicorn dream.
- Qualifications: 5+ years in Customer Success or consulting, strong interpersonal skills, and a passion for innovation.
- Other info: Enjoy a walking culture, fun team activities, and the chance to work abroad.
The predicted salary is between 42000 - 84000 £ per year.
Overview
Our Customer Success team plays a crucial role in ensuring customers get the most value possible out of TechWolf\’s platform. We are looking for a skilled Customer Success professional to join as one of the founding members of this team. The team acts as trusted advisors and internal advocates of our customers, representing their voice towards internal teams.
What you\’ll do
Customer Success Managers run targeted engagements to help customers derive maximum value from their skills data, leading to project success, retention, and renewal. You will thrive in this role if you are a natural relationship- and business builder, with a keen sense of detail and passion for driving toward actual business impact.
- Trusted advisor: You’ll be the trusted advisor for some of our accounts. You’ll be their main point of contact and ensure you understand the problems they are trying to solve, the outcomes they want to achieve with TechWolf and will help them drive and communicate the value internally.
- Skill Based Organisation Architect: Help customers define and follow a path to becoming a skill-based organisation using our product, and help them create value with skill data. You’ll be a key contributor in their transformation to a skills-based way of working.
- Cross-functional collaboration: Collaborate with sales, product and the solutions team to support the customer in identifying their needs and guide them towards value.
- Customer Advocacy: Foster long-term relationships and become the voice of the customer within TechWolf. This includes gathering customer feedback, advocating for customer needs internally, and proactively addressing any issues or concerns.
- CS Pioneer: Be among the first members of the Customer Success team and help define how we approach customer success at TechWolf and track, monitor and improve customer health.
Who you are
- Either you spent at least 5 years in a Customer Success Manager role with a background in B2B or B2C SaaS, and experience working with large enterprise customers,
- Or you spent at least 5 years in a consulting role within the HR and/or skills space.
- You have experience driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsell.
- You have experience collaborating with enterprise customers to build and execute customer success plans.
- You’re consultative, with the ability to uncover customer pain-points and apply internal resources to provide solutions.
- You have strong interpersonal skills, with the ability to positively influence internal and external stakeholders and to build and maintain strong customer relationships.
- You’re flexible and nimble with the ability to embrace and leverage change.
- You’re curious with a positive mindset and a passion to learn, innovate, and improve.
- You’re based in Belgium or London and eager to work from the local office. You’re eager to travel to customers frequently (1-2 days a week, on average).
- If based in Belgium: you’re fluent in Dutch.
What’s in it for you?
- Fair & competitive salaries – we benchmark our salaries yearly and pay above the market median in every role and location.
- Equity – everyone is an owner at TechWolf and can share in our success!
- Hybrid working and flexible hours – make your work schedule work for you
- Health insurance & retirement savings
- Work from abroad 3 weeks each year
- Learning and development opportunities
- Walking culture – who doesn’t love brainstorming or connecting with colleagues while taking a walk around the office?
- Fun teambuildings, social & sports activities
TechWolf is on a mission to make work better and fairer for millions of people by powering the shift from jobs to skills as a framework to model talent. Our enterprise software uses AI to provide the skill data needed to power that transformation.
We provide a unique opportunity to work with an all-star team and cutting-edge product, in a purpose-driven company that aims to empower people to flourish at work. TechWolf is growing fast and you’ll join a high-performing international team with a unicorn dream. Are you ready to build a rocket ship with us?
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Enterprise Customer Success Manager employer: Techwolf
Contact Detail:
Techwolf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at TechWolf on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding TechWolf's mission and values. Show us how your skills align with our goal of transforming work through skills data. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've driven customer success in the past. We want to hear about your wins and how you’ve built relationships that led to real business impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can leave a lasting impression. It shows us that you’re enthusiastic about the role and appreciate the opportunity to connect.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Enterprise Customer Success Manager role. Highlight your relevant experience in customer success, especially with enterprise clients, and show us how you can drive value using our platform.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles where you’ve successfully built relationships, driven adoption, or solved customer pain points. We want to see how you’ve made an impact!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not only skilled but also curious and passionate about helping customers succeed. Share your story and what motivates you to join TechWolf!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Techwolf
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge, especially in the SaaS space. Be ready to discuss how you've driven adoption and tackled customer pain points in previous roles. This will show that you understand the challenges and can provide real solutions.
✨Show Off Your Relationship Skills
Since this role is all about building relationships, come prepared with examples of how you've fostered long-term connections with clients. Highlight any specific instances where your interpersonal skills made a difference in customer satisfaction or retention.
✨Be Ready to Collaborate
This position requires cross-functional collaboration, so think of times when you've worked with sales, product, or other teams to meet customer needs. Be ready to share how you navigated those interactions and what the outcomes were.
✨Demonstrate Your Curiosity
TechWolf values a curious mindset, so be prepared to discuss how you stay updated on industry trends and continuously improve your skills. Share any recent learning experiences or innovations you've implemented in your work to show you're proactive and eager to grow.
