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- Tasks: Join our team to register GP referrals and book patient appointments with a friendly attitude.
- Company: East Kent Hospitals University NHS Foundation Trust serves 800,000 people across five hospitals and clinics.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real difference in patient care while working in a diverse and motivated team.
- Qualifications: No specific qualifications required; just bring your passion for helping people!
- Other info: Applications must be written by the applicant; AI-generated applications may be rejected.
The predicted salary is between 28800 - 43200 £ per year.
Our Patient Service Centre team are recruiting now!
The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service.
We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
Main duties of the job
This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital.
The post holder will be required to work across many IT systems to complete tasks.We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.Our vision is \’great healthcare from great people\’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.
This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please scroll down to access the full Job Description and Person Specification located in \’supporting documents\’.
This advert closes on Tuesday 4 Mar 2025
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Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...] employer: Techwaka
Contact Detail:
Techwaka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...]
✨Tip Number 1
Familiarise yourself with the specific IT systems used in outpatient administration. Knowing how to navigate these systems can give you a significant edge during the interview, as it shows your readiness to hit the ground running.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations or queries in the past. This role requires a friendly and helpful attitude, so showcasing your experience in providing excellent patient care will be beneficial.
✨Tip Number 3
Research East Kent Hospitals University NHS Foundation Trust and their values. Understanding their commitment to patient care and how they operate will allow you to align your answers with their mission during the interview.
✨Tip Number 4
Prepare questions to ask at the end of your interview. Inquiring about team dynamics or how they support staff development shows your genuine interest in the role and the organisation, making you a more memorable candidate.
We think you need these skills to ace Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Outpatients Assistant Administration role. Tailor your application to highlight how your skills and experiences align with these duties.
Craft a Personal Statement: Write a personal statement that reflects your passion for patient care and your ability to work in a team. Use specific examples from your past experiences to demonstrate your friendly and helpful attitude, as well as your commitment to providing excellent patient experiences.
Highlight Relevant Skills: Make sure to emphasise your organisational skills, attention to detail, and proficiency with IT systems. Mention any experience you have with data recording or handling patient queries, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your professionalism and attention to detail, which is essential in a healthcare setting.
How to prepare for a job interview at Techwaka
✨Show Your People Skills
As an Outpatients Assistant, you'll be the first point of contact for patients. Make sure to highlight your ability to communicate effectively and maintain a positive attitude, even in challenging situations. Share examples of how you've provided excellent customer service in the past.
✨Familiarise Yourself with IT Systems
This role requires working across various IT systems. Before the interview, take some time to research common healthcare IT systems used in outpatient settings. Being able to discuss your experience with these systems or your willingness to learn can set you apart.
✨Understand the Patient Pathway
Demonstrating knowledge of the patient pathway and the importance of accurate data recording will show that you understand the role's impact on patient care. Be prepared to discuss how you would ensure timely and accurate processing of GP referrals and appointment bookings.
✨Emphasise Teamwork
The job description highlights the importance of teamwork. Be ready to share experiences where you've successfully worked as part of a team, especially in a healthcare setting. Discuss how you contribute to a positive team environment and support your colleagues.