At a Glance
- Tasks: Join our team to register GP referrals and book patient appointments with a friendly attitude.
- Company: East Kent Hospitals University NHS Foundation Trust serves 800,000 people across five hospitals and clinics.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Other info: Applications must be written by the applicant; AI-generated applications may be rejected.
- Why this job: Make a real difference in patient care while working in a diverse and motivated team.
- Qualifications: No specific qualifications required; just bring your passion for helping people!
The predicted salary is between 28800 - 43200 £ per year.
Our Patient Service Centre team are recruiting now!
The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service.
We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.
Main duties of the job
This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.
Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital.
The post holder will be required to work across many IT systems to complete tasks.We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.
If you are passionate about people, you’re the perfect fit for us as a health professional.Our vision is \'great healthcare from great people\'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.
Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process.
This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please scroll down to access the full Job Description and Person Specification located in \'supporting documents\'.
This advert closes on Tuesday 4 Mar 2025
#J-18808-LjbffrOutpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...] in Canterbury employer: Techwaka
East Kent Hospitals University NHS Foundation Trust is an exceptional employer, dedicated to providing a supportive and inclusive work environment for its staff. With a strong focus on professional development and patient care, employees benefit from a diverse team culture that prioritises both personal and professional growth. Located across six sites, the Trust offers unique opportunities to engage with a large local population, ensuring that every team member plays a vital role in delivering outstanding healthcare services.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...] in Canterbury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Techwaka.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Techwaka.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Techwaka, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Outpatients Assistant Administration | East Kent Hospitals University NHS Foundation Trust (Vis[...] in Canterbury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Techwaka.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Techwaka.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Techwaka. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Techwaka. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Techwaka
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Techwaka’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
