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- Tasks: Support patient appointments and manage communications in a busy NHS environment.
- Company: Join East Kent Hospitals, one of England's largest NHS Trusts, dedicated to excellent patient care.
- Benefits: Enjoy a full-time, permanent role with opportunities for growth in a supportive team.
- Other info: Visa sponsorship considered for eligible applicants already in the UK.
- Why this job: Be the first point of contact for patients and make a real difference in their healthcare journey.
- Qualifications: Strong communication skills and attention to detail; previous admin experience is a plus.
The predicted salary is between 20000 - 28000 £ per year.
Location: East Kent Hospitals University NHS Foundation Trust
Salary Band: NHS Band 2
Contract Type: Full-Time, Permanent
Visa Sponsorship: Skilled Worker Visa considered
The Patient Service Centre Team at East Kent Hospitals University NHS Foundation Trust is currently recruiting Outpatients Assistant Administrators to support our growing services across multiple sites. As part of one of the largest NHS Trusts in England, you will be working in a collaborative, high-impact environment focused on delivering excellent care and service.
This position plays a crucial role in the patient journey, being the first point of contact for patients attending outpatient appointments. If you\’re detail-oriented, patient-focused, and thrive in a busy, team-based setting, we would love to hear from you.
Key Responsibilities:
- Register incoming GP referrals
- Schedule initial patient appointments
- Communicate professionally with patients via phone and email
- Ensure the first point of contact is a positive and supportive experience
- Record accurate data to support hospital targets and funding
- Manage appointment cancellations, rescheduling, and patient queries
- Operate multiple NHS IT systems efficiently
Check out – How to Answer the Visa Sponsorship Question
About You:
- Strong communication skills with a patient-first attitude
- Ability to work well in a team and under pressure
- Accurate data entry and strong attention to detail
- Previous administrative experience in a healthcare or high-volume setting is a plus
- Comfortable using multiple digital systems and software tools
About the Trust:
East Kent Hospitals University NHS Foundation Trust provides services across five hospitals and community clinics, serving a population of around 800,000. The Trust’s vision is “great healthcare from great people,” and they are committed to ensuring patients feel cared for, safe, and respected.
Visa Sponsorship Information:
Please note, Skilled Worker Visa sponsorship is only available for Band 5 roles and above. This Band 2 role does not qualify for sponsorship unless the applicant is already in the UK and meets strict internal eligibility criteria. You must declare your visa status in the application form.
Important Notes:
- Applications must be written personally by the applicant
- Use of AI-generated content may result in rejection of your application
- Support is available for applicants with declared disabilities
For more information, refer to the full Job Description and Person Specification under “supporting documents” on the NHS Jobs listing.
If you’re passionate about healthcare, data accuracy, and improving the patient experience, apply now to join one of the UK’s most dynamic NHS administration teams.
Apply Now
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Outpatients Administration Assistant – NHS Role (Visa Sponsorship Considered) employer: Techwaka
Contact Detail:
Techwaka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatients Administration Assistant – NHS Role (Visa Sponsorship Considered)
✨Tip Number 1
Familiarise yourself with the NHS systems and processes. Understanding how the Patient Service Centre operates and the specific IT systems used can give you a significant edge during interviews.
✨Tip Number 2
Highlight your communication skills in conversations. Since this role involves direct interaction with patients, demonstrating your ability to communicate clearly and empathetically will be crucial.
✨Tip Number 3
Prepare for situational questions related to patient care. Think of examples from your past experiences where you successfully managed patient queries or resolved issues, as these will showcase your problem-solving abilities.
✨Tip Number 4
Network with current or former employees of East Kent Hospitals. They can provide insights into the work culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Outpatients Administration Assistant – NHS Role (Visa Sponsorship Considered)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Outpatients Administration Assistant.
Personalise Your Application: Make sure to write your application in your own words. Avoid using AI-generated content, as this may lead to rejection. Share personal experiences that demonstrate your strong communication skills and patient-first attitude.
Highlight Relevant Experience: If you have previous administrative experience in a healthcare or high-volume setting, be sure to emphasise this in your CV and cover letter. Mention specific tasks you've handled that relate to the responsibilities listed in the job description.
Declare Your Visa Status: Since visa sponsorship is a consideration, ensure you clearly declare your visa status in the application form. This transparency is crucial for the recruitment process.
How to prepare for a job interview at Techwaka
✨Show Your Patient-Focused Attitude
As an Outpatients Administration Assistant, you'll be the first point of contact for patients. Make sure to convey your commitment to providing excellent patient care during the interview. Share examples of how you've prioritised patient needs in previous roles.
✨Demonstrate Your Attention to Detail
This role requires accurate data entry and management of patient information. Be prepared to discuss your experience with data accuracy and how you ensure that all details are correct, especially in a busy environment.
✨Familiarise Yourself with NHS IT Systems
Since you'll be operating multiple NHS IT systems, it’s beneficial to have a basic understanding of these tools. Research common systems used in NHS administration and mention any relevant experience you have with similar software.
✨Prepare for Teamwork Scenarios
The role involves working in a team-based setting, so be ready to discuss how you collaborate with others. Think of specific instances where you successfully worked as part of a team, especially under pressure, and how that contributed to achieving a common goal.