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- Tasks: Join our Outpatient Reception Team, assisting patients and managing appointments.
- Company: East Kent Hospitals is a leading NHS trust serving 800,000 people with a commitment to great healthcare.
- Benefits: Enjoy competitive pay, potential visa sponsorship, and a supportive work environment.
- Why this job: Be part of a compassionate team dedicated to improving patient care and making a real difference.
- Qualifications: GCSEs in Maths and English required; experience in office settings and customer service preferred.
- Other info: Applications must be written by the applicant; AI-generated applications may be rejected.
The predicted salary is between 16800 - 21000 £ per year.
£21k – £25k per annum
East Kent Hospitals University NHS Foundation Trust
An exciting opportunity has arisen within the Outpatient Reception Team. This role will be based at Kent & Canterbury Hospital.
Main duties of the job
Our team is focused on service delivery and patient care, and we are looking for individuals who are self-motivated with a genuine desire to give gold standard care at every level. The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.
The position requires face-to-face contact with patients in the Outpatients reception area, booking patients in for their outpatient appointments and other Outpatients administration duties. The applicant must have knowledge of Microsoft Office alongside an ability to communicate effectively.
About us
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is \’great healthcare from great people\’. Everything we do is guided by our values: \’People feel cared for, safe, respected, and confident that we are making a difference\’. We have a new way of working at East Kent Hospitals, called \’We care\’. It\’s about empowering frontline staff to lead improvements day-to-day. We\’re looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Job responsibilities
Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries, please don\’t hesitate to contact the line manager using the contact details below.
Person Specification
Experience
- Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
- Experience of having been part of a team.
- Relevant previous experience of NHS.
- Previous experience of working within a busy environment.
Skills
- Ability to communicate clearly, both written and verbally.
- Ability to multi-task.
- Ability to interact with colleagues and other stakeholders courteously.
- Good interpersonal skills.
- Accuracy – pays attention to detail.
- Able to work as part of a team or on own initiative and prioritise and organise own workload.
- Adherence to patient confidentiality.
- Ability to prioritise and organise own workload to meet set deadlines.
- To show initiative.
- E-Mail skills.
- Ability to track information.
Knowledge
- Competent IT skills in a variety of software packages, including Microsoft packages.
- Clerical/Administrative experience.
- Working knowledge of PAS.
- Processing of confidential information (General Data Protection Regulation 2018).
Qualifications
- Good level of education including Maths and English Language qualifications GCSE grade C or above.
Other
- Demonstrate flexibility to adapt with the needs of a changing service.
- To be aware of and adhere to the Trust\’s Values and Behaviours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Outpatient Receptionist (Visa Sponsorship Available) employer: Techwaka
Contact Detail:
Techwaka Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Receptionist (Visa Sponsorship Available)
✨Tip Number 1
Familiarise yourself with the NHS values and the specific mission of East Kent Hospitals. Understanding their commitment to patient care and service delivery will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight any previous experience in a busy office environment or customer-facing roles. Be ready to share specific examples of how you've successfully managed multiple tasks while maintaining a high level of service.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as these are essential for the role. Consider taking a quick online course or tutorial to ensure you're confident in using these tools effectively.
✨Tip Number 4
Prepare to discuss your ability to work as part of a team and your interpersonal skills. Think of examples where you've collaborated with others to achieve a common goal, as teamwork is crucial in this role.
We think you need these skills to ace Outpatient Receptionist (Visa Sponsorship Available)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Outpatient Receptionist position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience in customer service, office settings, or the NHS. Provide specific examples of how you've successfully managed tasks similar to those listed in the job description.
Showcase Your Skills: Clearly demonstrate your communication skills, attention to detail, and ability to work under pressure. Mention your proficiency in Microsoft Office and any other relevant IT skills that would benefit the role.
Personalise Your Application: Write a personal statement that reflects your passion for patient care and your alignment with the Trust's values. Make sure to mention your willingness to adapt to the changing needs of the service.
How to prepare for a job interview at Techwaka
✨Show Your Passion for Patient Care
Make sure to express your genuine desire to provide gold standard care during the interview. Share examples from your past experiences where you went above and beyond for patients or customers, as this aligns with the trust's values.
✨Demonstrate Your Communication Skills
Since the role involves face-to-face contact with patients, it's crucial to showcase your ability to communicate clearly and effectively. Practice articulating your thoughts and consider how you would handle various patient interactions.
✨Highlight Your Teamwork Experience
The successful applicant will be joining a highly motivated team, so be prepared to discuss your previous experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal.
✨Familiarise Yourself with NHS Practices
Having relevant experience or awareness of NHS work practices can set you apart. Brush up on your knowledge of the NHS and be ready to discuss how you can contribute to their mission of providing excellent healthcare.
