Change Lead

At AXA – Global Healthcare we’re recruiting a Change Lead to join our team in Tunbridge Wells on a full-time permanent basis. As a Change Lead you'll play a key role in designing, developing, and implementing efficient processes that align with our transformation goals. This exciting opportunity offers the chance to drive successful delivery and continuous improvement of Go-To-Market (GTM) projects, tailored to the unique needs of our Distribution teams. With a focus on revenue growth, market expansion, and optimising sales and account management processes, you'll be at the forefront of change within our organisation.

So, if you’re a distribution expert looking to make a significant impact in driving strategic transformation then this could be the role for you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You’ll work at least 40% of your week away from home at our Tunbridge Wells office. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• GTM Facilitation:

• Steering the design, development and implementation of sales and retention processes.
• Representing Distribution in cross-functional discussions, ensuring GTM strategies meet operational and revenue-generating needs.
• Establishing relationships, working closely with key stakeholders, to understand business requirements and to ensure these are translated into project scope and tasks.
• Understanding the desired customer experience by designing and delivering detailed solutions that are aligned with business strategy.
• Knowing key drivers within the business and evaluating information to design solutions.
• Identifying the impact of business change and delivering solutions that minimise risk, ensuring business readiness and improving efficiency.
• Communicating project progress with key stakeholders.

• Establishing and guiding the agenda for continuous improvement, focusing on process optimisation and efficiency.
• Ensuring operational processes and procedures are documented and controlled.
• Utilising feedback to identify performance gaps and prioritising improvement initiatives.

• Working in partnership with Distribution Management teams to establish and set Key Performance Indicators (KPIs) that are paramount to project delivery.
• Reporting progress and insights to Distribution Management.

What you’ll bring:

• Experience of running or contributing to projects or change initiatives.
• Proficient change methodologies, preferably in Agile and/or Lean Six Sigma.
• Ability to problem solve, build partnerships and collaborate to resolve issues and meet shared aims.
• Proficient in conflict resolution.
• Ability to work in a fast-paced environment whilst handling multiple priorities.
• Methodical with sound organisational and judgement skills.
• Ability to develop detailed work plans that ensure project success.
• Stakeholder management and commercial skills with the ability to present and communicate with all levels.
• Global private medical or general insurance exposure is desirable but not essential.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

• Competitive annual salary of up to £65,000 dependent on experience.
• Annual company & performance-based bonus.
• Contributory pension scheme (up to 12% employer contributions).
• Life Assurance (up to 10 x annual salary).
• 28 days annual leave plus Bank Holidays.
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave.
• AXA employee discounts.
• Gym benefits.

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge.

For our support, please send an email to laura.venables@axa-uk.co.uk.

Proud to be part of the AXA Group, AXA – Global Healthcare specialize in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical check up to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.