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- Tasks: Lead a dynamic service desk team while tackling complex IT issues.
- Company: Join a growing organisation that values collaboration and innovation.
- Benefits: Enjoy 21 days holiday, a Christmas bonus, and a monthly drinks budget.
- Other info: Dog-friendly office culture with a focus on professional development.
- Why this job: Step into a leadership role with clear paths for career growth.
- Qualifications: 5+ years in IT support with strong mentoring and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Techunite is proud to be working with a growing and dynamic organisation to recruit for a Senior IT Support Engineer / Service Desk Lead. This is a key role within the service desk team, ideal for someone with strong technical expertise who’s ready to step into a leadership-focused position. Office based full time.
This opportunity is perfect for a technically hands-on individual who enjoys mentoring others, improving processes, and playing a crucial role in service delivery. You’ll take ownership of day-to-day operations on the service desk, guide and support your team, and act as the main escalation point for more complex technical issues.
In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over time.
Key Responsibilities- Act as the primary escalation point for complex technical issues, providing expert-level support and guidance.
- Diagnose, troubleshoot and resolve Level 1/2 support.
- Lead the day-to-day operations of the service desk, balancing hands-on technical work with team management.
- Proactively monitor and maintain client systems to ensure minimal disruption and high service availability.
- Maintain and improve internal documentation, including ticket notes, SOPs, and knowledge base articles.
- Support junior team members through coaching and mentorship.
- Plan and prioritise workload across the team to ensure SLAs are consistently met.
- Minimum of 5 years’ experience in IT support, including at least 2 years in a senior or escalation-level role.
- Strong knowledge of Windows and MacOS operating systems.
- Windows Server and Microsoft 365.
- Networking fundamentals and endpoint management.
- Previous experience in a Managed Service Provider (MSP) environment is highly desirable as well as Autotask PSA.
- Demonstrated ability to mentor, support, and develop junior staff.
- Strong communication skills and the ability to manage customer expectations effectively.
- Relevant Microsoft certifications (MCP, Modern Desktop Administrator, 365 Fundamentals) are a plus.
- 21 days holiday (increase with year of service).
- Christmas Bonus.
- Monthly drinks budget.
- Tech budget.
- Training and development opportunities - fully funding official certification, giving time off during working week to complete training, paid time to complete certifications.
- Dog friendly office.
- Entrepreneurial Operating System - a culture built on trust, collaboration, and client-focused excellence.
If you’re ready to take the next step in your IT career, we’re here to support you every step of the way. Apply now to learn more or contact the Techunite team for a confidential chat about your next move.
Locations
Senior IT Support Analyst in Haslemere, Surrey employer: Techunite Ltd
Contact Detail:
Techunite Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Analyst in Haslemere, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! Create a portfolio or a personal website showcasing your projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about connecting you with the right opportunities, and applying directly can give you a better chance of standing out in the crowd.
We think you need these skills to ace Senior IT Support Analyst in Haslemere, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical expertise and any leadership roles you've had, as this is a key focus for us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and how they’ve supported their teams.
Emphasise Mentorship Experience: Since mentoring junior team members is part of the role, share any relevant experiences where you've guided others. This will show us that you're not just technically skilled but also a great team player.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status.
How to prepare for a job interview at Techunite Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows and MacOS operating systems, as well as Microsoft 365. Be prepared to discuss specific scenarios where you've diagnosed and resolved complex issues, as this will showcase your expertise.
✨Showcase Your Leadership Skills
Since this role involves leading a team, think of examples where you've successfully mentored or supported junior staff. Highlight your experience in managing day-to-day operations and how you've improved processes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to walk through how you would handle specific technical challenges or team dynamics. This will demonstrate your ability to think critically and lead effectively under pressure.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, the interviewers want to see how you manage customer expectations and communicate with your team.