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For Companies At a Glance
- Tasks: Provide top-notch technical support and maintain customer IT systems.
- Company: Techunite Ltd, a fun and supportive tech company.
- Benefits: Enjoy a relaxed office environment with a dog-friendly policy and team bonding.
- Other info: Join a collaborative team that values personality and skill development.
- Why this job: Perfect for those looking to grow in tech while making a real difference.
- Qualifications: Experience in 1st or 2nd line support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Techunite Ltd are recruiting for a 1st / 2nd Line Technical Support Engineer to provide technical support to both customers and internal staff. The role involves setting up, monitoring, and maintaining customer computer systems, applications, and networks. A key part of this role is delivering an exceptional customer experience through attentive support and effective problem-solving. You will install and configure systems, diagnose hardware and software issues, and resolve technical and application problems both remotely and on-site when required.
Perfect for a strong 1st line support engineer wanting to progress OR experienced 2nd line engineer.
Responsibilities and Duties
You will be responsible for ensuring the smooth operation of customers’ IT systems and helping them achieve maximum value from their technology. The role focuses on minimising disruption to business operations while maintaining high levels of service for both office-based and remote users.
Technical Responsibilities
- Install and configure computer and network hardware, operating systems, and applications
- Set up and manage new user accounts, profiles, and permissions
- Proactively monitor and maintain computer systems and networks
- Troubleshoot system and network issues, diagnosing and resolving hardware and software faults
- Respond to incidents, alerts, and support tickets in a timely manner
- Assist with the planning, coordination, and delivery of IT projects
- Provide on-site technical support and installations at client premises when required
- Take on both primary and secondary support roles
- Primary: act as the lead, organising work and taking responsibility for delivery
- Secondary: support the lead engineer and provide cover when required
This is a fully office-based role where collaboration and teamwork are highly valued. Our client prides itself on having a fun, supportive and people focussed culture where employees are encouraged to share ideas, develop their skills, and enjoy coming to work each day. The office environment is relaxed and welcoming — dog friendly office and the team enjoys a friendly, positive atmosphere that values personality as much as technical ability. Our client places a strong emphasis on looking after its people and creating a workplace where everyone feels supported and part of the team.
Locations
2nd Line Support in Haslemere, Surrey employer: Techunite Ltd
Contact Detail:
Techunite Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support in Haslemere, Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that 2nd Line Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common troubleshooting questions and thinking about how you’d handle tricky support situations.
✨Tip Number 3
Show off your personality! In a fun and supportive culture, being yourself can really make you stand out. Don’t be afraid to let your enthusiasm for tech and helping others shine through during interviews.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace 2nd Line Support in Haslemere, Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in technical support. We want to see how you've tackled hardware and software issues before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re excited about the role and how your skills align with our needs. A personal touch goes a long way in making your application stand out.
Show Off Your Problem-Solving Skills: In your application, share specific instances where you’ve resolved technical issues or improved processes. We love seeing how you think on your feet and deliver exceptional customer experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Techunite Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common hardware and software issues, as well as the tools and systems mentioned in the job description. Being able to discuss these confidently will show that you're ready to tackle the role head-on.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've successfully resolved technical issues in the past. Think about specific challenges you faced, the steps you took to solve them, and the positive outcomes. This will demonstrate your ability to think critically and act effectively under pressure.
✨Emphasise Customer Experience
Since delivering exceptional customer support is key, be ready to talk about your approach to customer service. Share instances where you went above and beyond to help a client or improve their experience. This will highlight your commitment to providing top-notch support.
✨Fit into the Team Culture
Research the company culture and be prepared to discuss how you align with it. Since the environment is relaxed and team-oriented, express your enthusiasm for collaboration and share any experiences that showcase your ability to work well in a team. A good cultural fit can make all the difference!