Vax, a long-standing consumer brand, is seeking an experienced Customer Service Manager for its award-winning contact centre. You will lead a 10–12 strong team, providing operational support, coaching and development to deliver personalised customer solutions and high-performance service.
The role is hybrid with at least one on-site day weekly at the Droitwich centre. You will drive KPI ownership, coach senior advisors and escalate issues when needed while maintaining a customer-first culture.
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Hybrid Customer Service Team Manager – Coaching & KPIs employer: Techtronic Industries
Techtronic Industries (TTI) is an exceptional employer that fosters a dynamic and inclusive work culture in Maidenhead, UK. With a strong emphasis on employee growth and development, TTI offers comprehensive training programs and opportunities for advancement within the international legal landscape. The hybrid working model promotes a healthy work-life balance, making it an ideal place for talented legal professionals to thrive while contributing to innovative projects.
