Business Analyst JSS and Digital Marketing

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® – recognized worldwide for their deep heritage and innovative product platforms of superior quality.

KEY RESPONSIBILITIES:

• Manage the roadmap of change requests and initiatives in the JSS and Digital Marketing area
• Work with our BPOs, key users and the technical teams in IT to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with relevant business stakeholders (including BPOs) to understand and define the as-is and to-be end-to-end business processes and requirements
• Analyse the impact of the proposed solutions across the end to end process, ensuring the proposed solutions and processes are optimised and well controlled
• Facilitate discussions in workshops, obtain business feedback and translate the feed-back into business requirements for the development team
• Work with different technical teams in IT to identify the best technological solutions for our JSS and Milwaukee Digital Marketing teams
• Develop integration & user acceptance test scripts to ensure all business requirements are appropriately tested
• Review test results to ensure they correspond to the expectations and requirements of the business

WHAT YOU’LL NEED:

• A minimum of 5 years of proven experience as a business analyst
• Experience and knowledge in SAP essential
• Experience and knowledge in other CRM products (e.g. SAP-based CRM products, Salesforce Marketing Cloud) and Customer Data Management (CDM) solutions, highly desirable
• Experience in customer data governance highly desirable
• Ability to communicate (verbal and written) clearly and effectively with both IT and business stakeholders, with proven experience in acting as the "bridge" between the two parties
• Skilled at capturing business requirements, creating user stories and acceptance criteria
• Skilled at process design and improvement
• Skilled at application testing – developing test scripts, reviewing test results
• Ability to take a data-driven and analytical approach when understanding and analysing business requirements