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For Companies At a Glance
- Tasks: Conduct RMA inspections and deliver top-notch customer support.
- Company: Join Techtronic Industries, a leader in cordless technology with a strong global presence.
- Benefits: Enjoy flexible work options, 25 days holiday, private medical insurance, and discounts on products.
- Why this job: Be part of a dynamic team focused on customer satisfaction and operational excellence.
- Qualifications: 1 year of customer service experience, strong problem-solving skills, and a full UK driving license required.
- Other info: Opportunity for personal development and a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE, RYOBI, AEG – recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Join Our Team as an RMA Inspector & After Sales Support Executive!
Are you passionate about delivering exceptional customer service and driving operational excellence? We’re looking for a dedicated RMA Inspector & After Sales Support Executive to join our UK Operations Team in Marlow. This is a fantastic opportunity to play a key role in supporting our customers across multiple brands while contributing to the continuous improvement of our after-sales processes.
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.
Benefits
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
As well as the above benefits, the wellbeing of our employees is of utmost importance to us and we offer an Employee Assistance Programme, giving employees access to a confidential helpline 24/7.
What You’ll Be Doing
- Conduct regular RMA inspections at third-party premises, ensuring thorough assessments of returned products and full compliance with HSE guidelines.
- Deliver best-in-class customer support, aiming for first-time resolution and customer satisfaction.
- Build and maintain strong relationships with service centre agents, dealers, and key stakeholders.
- Take full ownership of customer interactions, including authorising product collections and coordinating repairs under guarantee.
- Identify cost-effective opportunities and drive efficiency to enhance operational excellence.
- Support departmental projects from concept to delivery with a flexible and proactive approach.
- Continuously improve your product knowledge and invest in your personal development.
- Travel across the UK as needed to conduct on-site inspections and support customer needs.
- Perform detailed assessments of warranty returns during RMA inspections.
- Carry out any ad hoc duties as required by your line manager.
What We’re Looking For
- Minimum of 1 year’s experience in customer service or sales support, with a proven ability to resolve customer inquiries effectively.
- Strong problem-solving skills and the ability to identify and implement solutions quickly.
- Excellent time management and multitasking abilities.
- Clear and professional communication skills, both written and verbal.
- Experience using CRM systems and proficiency in Microsoft Office.
- High attention to detail with strong data entry and analytical skills.
- Ability to build trust and work independently while collaborating effectively within a team.
- A full UK driving license is essential
Ready to make a difference in a dynamic and customer-focused environment?
Apply now and become a valued part of our After Sales team!
Visit https://www.ttigroup.com to find out more about us
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Manufacturing
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you\’re looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
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RMA Inspector & After Sales Support Executive employer: Techtronic Industries EMEA
Contact Detail:
Techtronic Industries EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RMA Inspector & After Sales Support Executive
✨Tip Number 1
Familiarise yourself with TTI's product range, especially the brands like MILWAUKEE and RYOBI. Understanding their products will not only help you in inspections but also show your genuine interest in the company during interviews.
✨Tip Number 2
Highlight any previous experience you have in customer service or sales support. Be ready to discuss specific examples of how you've resolved customer inquiries effectively, as this is a key requirement for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of scenarios where you've identified issues and implemented solutions quickly, as this will resonate well with TTI's focus on operational excellence.
✨Tip Number 4
Since the role involves travel across the UK for inspections, ensure you have a valid UK driving licence and be ready to discuss your flexibility regarding travel during the interview process.
We think you need these skills to ace RMA Inspector & After Sales Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales support. Emphasise any problem-solving skills and your ability to manage multiple tasks effectively, as these are key for the RMA Inspector & After Sales Support Executive role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service. Mention specific examples of how you've resolved customer inquiries effectively in the past, and demonstrate your understanding of TTI's commitment to operational excellence.
Showcase Your Skills: Highlight your proficiency in CRM systems and Microsoft Office in both your CV and cover letter. Provide examples of how you've used these tools to enhance customer interactions or improve processes in previous roles.
Research TTI: Familiarise yourself with Techtronic Industries and their product portfolio. Understanding their brands like MILWAUKEE and RYOBI will help you align your application with their values and demonstrate your enthusiasm for the company.
How to prepare for a job interview at Techtronic Industries EMEA
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer support, be prepared to share specific examples of how you've resolved customer inquiries in the past. Highlight your problem-solving abilities and any instances where you achieved first-time resolution.
✨Demonstrate Attention to Detail
Given the importance of conducting thorough RMA inspections, emphasise your high attention to detail. Discuss experiences where your meticulousness led to successful outcomes, especially in data entry or product assessments.
✨Familiarise Yourself with TTI's Products
Research TTI’s brand portfolio, including MILWAUKEE and RYOBI. Understanding their products will not only show your enthusiasm for the role but also help you answer questions more effectively and demonstrate your commitment to continuous improvement.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle customer interactions and operational challenges. Practice articulating your thought process and decision-making skills in these situations to showcase your readiness for the role.
