At a Glance
- Tasks: Oversee service operations and ensure high customer satisfaction in a dynamic environment.
- Company: Join TTI, a leader in cordless technology with a focus on innovation and quality.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Flexible work options and a supportive culture for personal growth.
- Why this job: Make a real impact by improving service efficiency and customer experience.
- Qualifications: 5 years in service coordination and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 € per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, and floorcare & cleaning products. Our focus is on end‑users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s brand portfolio includes MILWAUKEE®, RYOBI®, AEG® and is recognized worldwide for its innovative product platforms and superior quality.
This role provides oversight across the full service spectrum, supporting the Service Manager within the After Sales Operations team. The Service Coordinator will assist in daily operations, ensure statutory aftersales obligations are met, and support continuous improvement to drive efficiency, consistency, and high levels of customer satisfaction.
Key responsibilities- Support the Service Manager in the day‑to‑day operation of the service and aftersales department.
- Coordinate service activities across the Service lifecycle, ensuring efficient progression from job intake to completion.
- Ensure consistent adherence to service processes, procedures, and audit requirements.
- Focus on Key Performance Indicators of the Service Lifecycle, specifically monitoring repair turnaround times and supporting actions to improve productivity and efficiency.
- Root cause analysis to identify opportunities for continuous improvement.
- Build effective relationships with WSA to drive continuous and sustained performance aligned to SLA’s.
- Implement and monitor agreed corrective actions.
- Act as a key point of contact for product support, liaising with service repair centres, internal teams, and stakeholders including our Central EMEA Service team.
- Support the development and ongoing performance of the Service Agent network, including administration of the warranty claims process.
- Maintain accurate records of warranty submissions, credits, rejections, and customer contributions toward goodwill claims.
- Support the early identification of product quality issues, ensuring timely reporting and communication to Europe and China.
- Assist with technical investigations and the preparation of structured reports and documentation.
- Coordinate with European teams to support best practice alignment and participate in Quality and Service meetings, ensuring technical information is maintained and appropriately distributed.
- Support the administration and coordination of product‑related insurance claims.
- Assist with service planning, scheduling, and workload prioritisation to optimise resources.
- Ensure statutory and aftersales obligations are clearly understood and consistently met.
- Track service performance metrics, identifying risks, trends, and improvement opportunities.
- Support the delivery of consistent, high‑quality customer service and effective resolution of service issues.
- Contribute to continuous improvement initiatives to enhance service effectiveness and customer satisfaction.
- Maintain up‑to‑date working knowledge of new product developments.
- Minimum 5 years’ experience in a similar service, aftersales, or operational coordination management role within a tangible product environment.
- At least 2 years’ team management experience.
- Strong problem‑solving skills with a data‑driven approach.
- Experience using SAP and Salesforce desirable.
- Intermediate Excel skills.
- Proven data analysis capability to identify trends and drive improvements.
- Experience supporting or delivering project management initiatives.
- Strong organisational, communication, & stakeholder coordination skills.
- Full UK Driving Licence as travel will be required.
- Free on‑site parking at the office.
- Non‑contractual work‑from‑home option (ideally after successful completion of first 3 months of employment).
- 25 days holiday + bank holidays.
- Private Medical & Dental Insurance.
- Group Life Assurance Benefits.
- Annual Gym Allowance.
- Discounted Milwaukee, Ryobi and VAX products.
- Access to our TTi Benefits Hub which includes discounts with many high street retailers.
- Support towards Eye Sight Tests for DSE use.
- On‑site 3rd‑party restaurant and coffee shop in our offices.
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow.
Service Coordination Manager in Marlow employer: Techtronic Industries EMEA
Techtronic Industries (TTI) is an exceptional employer, offering a dynamic work environment in Marlow that fosters innovation and collaboration. With a strong commitment to employee growth, TTI provides comprehensive benefits including private medical insurance, generous holiday allowances, and opportunities for continuous improvement within the service coordination team. The company values a supportive culture, ensuring that every team member can thrive while contributing to high-quality customer service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordination Manager in Marlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at TTI. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research TTI’s products and services, especially in the service and aftersales area. Show us you’re passionate about what we do and how you can contribute.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in service coordination and how it aligns with our goals at TTI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the TTI team!
We think you need these skills to ace Service Coordination Manager in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordination Manager role. Highlight your experience in service management and operational coordination, especially if you've worked with tangible products before. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for TTI. Don’t forget to mention any relevant experience with tools or aftersales operations.
Showcase Your Problem-Solving Skills:In your application, be sure to highlight your strong problem-solving skills. We love data-driven approaches, so share examples of how you've used data analysis to drive improvements in previous roles. This will show us you’re ready to tackle challenges head-on!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Techtronic Industries EMEA
✨Know Your Stuff
Before the interview, make sure you’re familiar with TTI’s product range and their service processes. Brush up on your knowledge of cordless technology and how it applies to the role of Service Coordination Manager. This will show that you’re genuinely interested and prepared.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully identified issues and implemented solutions. Highlight your data-driven approach and how it led to improved service efficiency or customer satisfaction. This is key for a role focused on continuous improvement.
✨Be Ready to Discuss KPIs
Understand the Key Performance Indicators relevant to the service lifecycle. Be prepared to discuss how you’ve monitored and improved these metrics in previous roles. This will demonstrate your ability to drive performance and meet statutory obligations effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team dynamics and how they collaborate with other departments. This shows that you value teamwork and are keen to contribute positively to the company culture.
