At a Glance
- Tasks: Support customers by resolving enquiries and ensuring satisfaction throughout the order process.
- Company: Join TTI, a leader in cordless technology with a focus on innovation and quality.
- Benefits: Enjoy 25 days holiday, private medical insurance, gym allowance, and discounts on products.
- Other info: Work-from-home options available after training; supportive culture prioritising employee wellbeing.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: 2+ years in customer service, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end‑users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, and AEG® — recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The role of Customer Service Executive will be working within our operations department, in the Customer Service Business‑to‑Business team. You will work within a fast‑paced team and the purpose of this role is to work with customers to resolve enquiries. This is an exciting opportunity to work within our growing team in our new offices in Marlow! A work‑from‑home option will be agreed directly with your line manager upon successful completion of your training.
Benefits
- Free on‑site parking at the office
- A non‑contractual work‑from‑home option (ideally after successful completion of the first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high‑street retailers
- Support towards Eye‑Sight Tests for DSE use
- On‑site 3rd‑party restaurant and coffee shop in our offices
- Employee Assistance Programme, giving employees access to a confidential helpline 24/7
Key Responsibilities
- Act as a key point of contact for customer queries and support
- Keep customers informed and reassured throughout the order lifecycle to ensure satisfaction and maintain trust
- Collaborate with Sales, Supply Chain, and Finance teams to ensure seamless service
- Maintain accurate records of enquiries and outcomes
- Manage customer accounts as per internal SOPs and customer vendor compliance manuals
- Process complex customer orders via ERP and liaise with logistics and supply chain teams to ensure timely fulfilment
- Effectively manage complex customer claims and escalate to the appropriate stakeholders to support resolutions
- Investigate root causes and work with relevant departments to resolve issues quickly
- Track service performance metrics and customer feedback
- Provide reports and recommendations to support continuous improvement
- Identify opportunities for process improvements and contribute to service excellence initiatives
- Carry out other ad‑hoc responsibilities as requested by the Line Manager from time to time
Skills Required
- Experience of 2+ years in a customer service role, ideally in FMCG and B2B environments
- Sales Order Processing with FOB is ideal
- A genuine passion for helping customers and solving problems
- Strong communication skills and a collaborative mindset
- Excellent attention to detail and organisational skills
- Preferably experience using Salesforce, SAP systems and Microsoft Office tools
- A proactive approach to learning, sharing, and improving processes
At TTI, we are committed to being an equal‑opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you’re looking to join a forward‑thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Customer Services Executive in Marlow employer: Techtronic Industries EMEA
Techtronic Industries (TTI) is an exceptional employer that fosters a high-performance culture, prioritising employee wellbeing and growth opportunities. Located in Marlow, our new offices offer a collaborative work environment with benefits such as private medical insurance, generous holiday allowance, and a flexible work-from-home option after training. Join us to be part of a forward-thinking team that values innovation and customer satisfaction.
Contact Details:
Techtronic Industries EMEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Marlow
✨Tip Number 1
Get to know the company inside out! Research Techtronic Industries, their products, and their culture. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to be clear and confident. Try role-playing common customer scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the TTI team. Good luck!
We think you need these skills to ace Customer Services Executive in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Services Executive role. Highlight your experience in customer service, especially in B2B environments, and showcase any relevant skills like communication and problem-solving.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and solving problems. Mention why you’re excited about working at TTI and how you can contribute to the team.
Showcase Relevant Experience:When filling out your application, be sure to highlight any experience with sales order processing or using systems like Salesforce or SAP. This will show us that you’re ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Techtronic Industries EMEA
✨Know the Company Inside Out
Before your interview, take some time to research Techtronic Industries (TTI). Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complex issue or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment like TTI's.
✨Familiarise Yourself with Relevant Tools
Since the role involves using systems like Salesforce and SAP, it’s beneficial to brush up on these tools if you have experience with them. If not, consider doing a quick online tutorial to get a basic understanding. This shows initiative and readiness to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and growth opportunities within TTI. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
