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For Companies At a Glance
- Tasks: Provide top-notch technical support and build relationships with customers and service agents.
- Company: Global tech company known for innovation and a supportive work culture.
- Benefits: Work-from-home options, generous leave, and a vibrant team environment.
- Why this job: Join a forward-thinking team and make a difference in customer satisfaction.
- Qualifications: At least one year of customer service experience and strong communication skills.
- Other info: Exciting growth opportunities in a dynamic and collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A global technology company is seeking an After Sales Support Executive to provide professional frontline technical support to customers in Marlow. The role involves resolving customer technical inquiries and developing relationships with service agents and dealers.
Successful candidates will have at least one year of customer service experience and excellent communication skills. The position comes with various benefits including a work-from-home option and generous leave. If you want to work with a forward-thinking team, apply now!
After-Sales Support Specialist — Hybrid & Growth in Marlow employer: Techtronic Industries EMEA
Contact Detail:
Techtronic Industries EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After-Sales Support Specialist — Hybrid & Growth in Marlow
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. We want to show off our communication skills and problem-solving abilities!
✨Tip Number 3
Research the company’s products and services thoroughly. Knowing what they offer will help us tailor our responses and demonstrate genuine interest during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress easily.
We think you need these skills to ace After-Sales Support Specialist — Hybrid & Growth in Marlow
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've successfully handled inquiries and built relationships in the past!
Communicate Clearly: Since excellent communication is key for this role, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your points.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the After-Sales Support Specialist role. We love seeing candidates who take the time to personalise their applications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our forward-thinking team!
How to prepare for a job interview at Techtronic Industries EMEA
✨Know Your Tech
Brush up on the technical aspects of the products you'll be supporting. Familiarise yourself with common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member where you explain technical concepts in simple terms. This will help you demonstrate your ability to connect with customers effectively.
✨Build Rapport with Examples
Prepare examples from your past customer service experience where you successfully resolved issues or built strong relationships. This will not only highlight your skills but also show that you understand the importance of customer satisfaction in after-sales support.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the company's approach to customer support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
