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- Tasks: Provide top-notch customer support and resolve technical inquiries efficiently.
- Company: Join Techtronic Industries, a leader in cordless technology with a strong global presence.
- Benefits: Enjoy remote work options, 25 days holiday, private medical insurance, and gym allowances.
- Why this job: Be part of a dynamic team in a supportive culture focused on innovation and growth.
- Qualifications: 1+ years in customer service or sales support; strong communication and problem-solving skills required.
- Other info: Work from our new Marlow office with free parking and access to an Employee Assistance Programme.
The predicted salary is between 28800 - 42000 £ per year.
Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® – recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$14.6 billion and around 49,000 employees in 2024. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
An exciting opportunity has become available to join our Operational Team within After Sales. With an exceptional team to support you, you will have the confidence and resources to provide professional front line technical support to all of our customers across our brands.
As an After Sales Support Executive, you will be at the forefront of responding directly to customers technical enquiries, offering them the correct information to offer a first time resolution.
This is an exciting opportunity to work within our growing team in our new offices in Marlow! We will offer a work from home option (which is to be agreed directly with your line manager upon successful completion of your training).
As part of working for TTi, we offer many exciting benefits! It’s our people that are crucial to the success of our business and therefore we offer a vast range of comprehensive benefits to our team.
Benefits
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee, Ryobi and VAX products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
Main Responsibilities
- Offer a best in class Customer Support function to all our customers, with a drive to seek a first time resolution
- Develop and nurture professional relationships with all Service Centre agents, dealers, and key stakeholders
- Take ownership for all customer interactions
- Authorisation of product collections and arranging repairs under Guarantee
- Identify opportunities for the business to be cost-effective and seek out opportunities to drive efficiency, enhancing Operational Excellence
- Adapt a flexible approach to help support departmental projects from concept to delivery
- Strive to improve knowledge on new products, and own personal development
- Willingness to travel to parts of the UK when the need may arise
- Occasional business travel to customer sites to undertake regular, RMA inspections with key stakeholders, carrying out thorough assessment of customers warranty returns
- Any ad hoc duties as required by your line manager
Skills/Experience Required
- At least 1 years’ experience proven experience in customer service or sales support roles, demonstrating the ability to handle customer inquiries and resolution
- Ability to quickly identify issues and provide effective solutions to customer problems
- Efficiently manage time to handle multiple customer inquiries and tasks simultaneously
- Excellent verbal and written communication to interact effectively with customers and internal teams
- Experience working on CRM systems
- Proficient with the Microsoft Office package
- Strong data entry, typing and analytical skills
- Ability to professionally manage key working relationships across the business
- Effective in working within a team environment and collaborating with colleagues
- Ability to develop trust and work autonomously in supporting customers
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you\’re looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us
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After Sales Support Executive employer: Techtronic Industries EMEA
Contact Detail:
Techtronic Industries EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Executive
✨Tip Number 1
Familiarise yourself with Techtronic Industries' product range, especially the brands like MILWAUKEE and RYOBI. Understanding their features and benefits will help you provide better support to customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in the After Sales Support role. Being able to handle inquiries and resolve issues efficiently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Techtronic Industries on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare questions to ask during your interview that show your interest in the company's commitment to customer satisfaction and operational excellence. This demonstrates your proactive attitude and eagerness to contribute to their success.
We think you need these skills to ace After Sales Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the After Sales Support Executive role. Highlight your relevant experience in customer service and technical support in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to handle customer inquiries, manage time effectively, and communicate clearly.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Techtronic Industries' products. Mention specific examples of how you've resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Techtronic Industries EMEA
✨Know the Company
Before your interview, take some time to research Techtronic Industries. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Service Skills
As an After Sales Support Executive, you'll need to showcase your customer service experience. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to communicate clearly and empathetically.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is a requirement, make sure you're comfortable discussing any relevant software you've used. If you have specific examples of how you've utilised these systems to improve customer interactions, be ready to share them.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the company's approach to customer support. This shows that you're engaged and serious about the role.
