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- Tasks: Support the After Sales team with admin tasks and customer service.
- Company: Join TTI, a leader in power tools and outdoor equipment, dedicated to innovation.
- Benefits: Enjoy flexible work options, 25 days holiday, gym allowance, and discounts on products.
- Why this job: Be part of a dynamic team in a modern office, making a real impact.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail required.
- Other info: Opportunity for remote work after three months and access to employee wellbeing programmes.
The predicted salary is between 30000 - 42000 £ per year.
TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.
An exciting opportunity has become available to join our Operational Team within After Sales as an After Sales Support Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
Exciting Benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
- Employee Assistance Programme with a confidential helpline available 24/7
Main Responsibilities:
- Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needs
- Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes
- Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively
- Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels
- Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe
- Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service
- Carry out any additional tasks assigned by your line manager
Key requirements:
- Previous experience in administrative roles, particularly in maintaining records and processing orders
- Proficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisation
- Strong attention to detail
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirable
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
- Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- Competent in working with Excel, Word, and Outlook.
- Experience working on CRM systems. Knowledge of SAP would be advantageous
After Sales Support Administrator employer: Techtronic Industries EMEA
Contact Detail:
Techtronic Industries EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Administrator
✨Tip Number 1
Familiarise yourself with TTI's brands and products. Understanding the specifics of their power tools and outdoor equipment will not only help you in the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints. Since the role involves providing technical support, being able to empathise and resolve issues effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your administrative experience by preparing examples of how you've maintained records and processed orders in previous roles. This will highlight your attention to detail and organisational skills, which are crucial for this position.
✨Tip Number 4
Network with current or former employees of TTI if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace After Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in maintaining records and processing orders. Emphasise your proficiency in communication and customer service skills, as these are crucial for the After Sales Support Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that demonstrate your ability to handle customer complaints and your attention to detail, which are key aspects of the job.
Highlight Relevant Skills: In your application, clearly outline your skills in data entry, typing, and using software like Excel, Word, and Outlook. If you have experience with CRM systems or SAP, make sure to mention this as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the After Sales Support Administrator role.
How to prepare for a job interview at Techtronic Industries EMEA
✨Know the Company Inside Out
Before your interview, make sure to research TTI thoroughly. Understand their products, values, and recent developments in the power tools industry. This will not only show your interest but also help you tailor your answers to align with their mission.
✨Highlight Relevant Experience
Be prepared to discuss your previous administrative roles, especially those involving customer service and order processing. Use specific examples to demonstrate how your skills can directly benefit the After Sales team.
✨Showcase Your Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Be ready to discuss how you've effectively handled customer complaints in the past, showcasing your professional and empathic approach.
✨Demonstrate Attention to Detail
Given the importance of accuracy in processing orders and maintaining records, prepare to provide examples of how you've ensured precision in your previous roles. This could include discussing your experience with data entry or using CRM systems.
