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- Tasks: Support the After Sales team with admin tasks and customer service.
- Company: Join TTI, a leader in power tools and outdoor equipment, dedicated to innovation and excellence.
- Benefits: Enjoy free parking, remote work options, 25 days holiday, and discounts on products.
- Why this job: Be part of a dynamic team in a modern office, making a real impact on customer satisfaction.
- Qualifications: Previous admin experience, strong communication skills, and attention to detail are essential.
- Other info: Opportunities for personal growth and a supportive work environment await you!
The predicted salary is between 30000 - 42000 £ per year.
TTI is a fast growing world leader in Power Tools, Accessories, Hand Tools and Outdoor Power Equipment for Do-It-Yourself (DIY), professional and industrial users in the home improvement, repair, maintenance, construction and infrastructure industries. Powerful brands, innovative products, exceptional people and operational excellence: We are dedicated to improving the lives of homeowners and tradespeople around the world. Join us and become a part of our success story.
An exciting opportunity has become available to join our Operational Team within After Sales as an After Sales Support Administrator. With an exceptional team to support you, you will have the confidence and resources to provide a professional Warranty and Technical support to all of our customers across our brands. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.
Exciting Benefits:
- Free on-site parking at the office
- A non-contractual work from home option (ideally on successful completion of first 3 months of employment)
- 25 days holiday + bank holidays
- Private Medical & Dental Insurance
- Group Life Assurance Benefits
- Annual Gym Allowance
- Discounted Milwaukee and Ryobi products
- Access to our TTi Benefits Hub which includes discounts with many high street retailers
- Support towards Eye Sight Tests for DSE use
- On-site 3rd party restaurant and coffee shop in our offices
- Employee Assistance Programme with a confidential helpline available 24/7
Main Responsibilities:
- Providing administrative assistance to the After Sales team allowing them to remain responsive to customer needs
- Being accountable for ensuring all records are kept updated, and all orders are processed inline with current processes
- Being part of a team and adopting a collaborative approach across business functions and key stakeholders to ensure business functions are supported accurately and effectively
- Communicate efficiently across business functions, customer bases, and Service Partners providing continuation of service levels
- Ensuring all submitted documents are completed accurately, seeking to verify any missing information within an appropriate timeframe
- Ensuring any returns or exchanges are accurate and all relevant information has been recorded correctly and within the terms and conditions of service
- Carry out any additional tasks assigned by your line manager
Key requirements:
- Previous experience in administrative roles, particularly in maintaining records and processing orders
- Proficiency in both oral and written communication, especially in handling customer complaints and being able to communicate effectively at all levels within the organisation
- Strong attention to detail
- Understanding of relevant legislation including Consumer Rights Act and Distance Selling Regulations is desirable
- A self-motivated, passionate, and enthusiastic approach to work and providing excellent customer service.
- Outstanding verbal communication skills and with experience of dealing with challenging customer complaints
- Strong data entry, typing and analytical skills
- Professional and empathic approach to resolving issues
- Competent in working with Excel, Word, and Outlook.
- Experience working on CRM systems. Knowledge of SAP would be advantageous
After Sales Support Administrator employer: Techtronic Industries EMEA
Contact Detail:
Techtronic Industries EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Support Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of the After Sales Support Administrator role. Understanding the specific tasks, such as processing orders and maintaining records, will help you demonstrate your relevant experience during interviews.
✨Tip Number 2
Brush up on your knowledge of customer service best practices. Since this role involves handling customer complaints, being able to articulate your approach to resolving issues effectively will set you apart from other candidates.
✨Tip Number 3
If you have experience with CRM systems or SAP, be ready to discuss it in detail. Highlighting your technical skills can show that you're well-prepared to handle the administrative aspects of the job.
✨Tip Number 4
Network with current or former employees of TTI if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace After Sales Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in maintaining records and processing orders. Emphasise your proficiency in communication and customer service skills, as these are crucial for the After Sales Support Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your previous experience aligns with the responsibilities outlined in the job description, such as handling customer complaints or working collaboratively across teams.
Highlight Relevant Skills: In your application, be sure to highlight your attention to detail, data entry skills, and familiarity with CRM systems. If you have experience with SAP, mention it as it could give you an edge over other candidates.
Proofread Your Application: Before submitting your application, take the time to proofread it thoroughly. Check for any spelling or grammatical errors, and ensure that all information is accurate and complete. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Techtronic Industries EMEA
✨Research the Company
Before your interview, take some time to learn about TTI and its brands. Understand their products, values, and recent developments in the power tools industry. This knowledge will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Administrative Skills
Since the role requires strong administrative abilities, be prepared to discuss your previous experience in maintaining records and processing orders. Highlight specific examples where your attention to detail made a difference in your past roles.
✨Prepare for Customer Interaction Scenarios
Given the focus on customer service, think of examples where you've successfully handled challenging customer complaints. Be ready to explain your approach and how you ensured customer satisfaction, as this will showcase your communication skills and empathy.
✨Familiarise Yourself with Relevant Legislation
Understanding the Consumer Rights Act and Distance Selling Regulations is beneficial for this role. Brush up on these topics so you can confidently discuss how they relate to after-sales support and customer service during your interview.
