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For Companies At a Glance
- Tasks: Manage enterprise relationships and drive product adoption in a fast-paced B2B SaaS environment.
- Company: Join a rapidly scaling B2B SaaS company focused on excellent customer outcomes.
- Benefits: Competitive salary, bonuses, remote work flexibility, and a learning allowance.
- Why this job: Be a trusted advisor and make a real impact on customer satisfaction and product improvements.
- Qualifications: 3+ years of SaaS CSM or Account Management experience required.
- Other info: Enjoy a dynamic work culture with opportunities for professional growth.
The predicted salary is between 55000 - 70000 £ per year.
Overview
Customer Success Manager role at TechTree. The position focuses on managing enterprise relationships, driving product adoption, and ensuring customer satisfaction within a B2B SaaS environment.
This posting includes details about responsibilities, qualifications, benefits, and location. For the actual program and pay, please consult with the recruiter.
Base pay range
Salary: 55000 – 70000 GBP
About The Company
Our client is a B2B SaaS company scaling quickly across Europe. They pride themselves on delivering excellent customer outcomes.
About The Role
Customer Success Manager to manage enterprise relationships, drive product adoption, and ensure customer satisfaction in a B2B SaaS company. The responsibilities include owning enterprise relationships, driving onboarding and adoption for enterprise accounts, acting as a trusted advisor and internal advocate, managing renewals and expansions, and collecting feedback for product improvements.
Responsibilities
- Own enterprise relationships and ensure product adoption for enterprise accounts.
- Lead onboarding and ongoing adoption initiatives to maximize customer outcomes.
- Act as a trusted advisor and internal advocate for customers.
- Manage renewals and expansions.
- Collect and communicate customer feedback to inform product improvements.
Qualifications
- 3+ years SaaS CSM/Account Management experience.
- Enterprise or mid-market account experience.
Required Skills
- Strong communication skills.
- Stakeholder management skills.
Benefits
- Competitive pay + bonus
- Remote-first flexibility
- Learning allowance + annual offsite
Employment details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Other
- Industries: Software Development
Location
London, England, United Kingdom
Notes
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Customer Success Manager employer: TechTree
Contact Detail:
TechTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TechTree on LinkedIn. A friendly chat can give us insider info and might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their product inside out. We should be ready to discuss how we can drive product adoption and enhance customer satisfaction based on our past experiences.
✨Tip Number 3
Showcase our communication skills during the interview. As a Customer Success Manager, we need to demonstrate that we can effectively manage relationships and act as a trusted advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows our enthusiasm for joining the TechTree team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing enterprise relationships and driving product adoption, as these are key for us at TechTree.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer success and how your skills align with our mission. Don’t forget to mention specific examples from your past roles that demonstrate your ability to drive customer satisfaction.
Showcase Your Communication Skills: Strong communication is crucial for this role. In your application, make sure to reflect your ability to engage with stakeholders effectively. We want to see how you can be a trusted advisor for our customers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at TechTree
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the B2B SaaS industry. Be ready to discuss how you've used metrics like Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) in your previous roles to drive product adoption and improve customer satisfaction.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your experience in managing enterprise relationships. Think of specific instances where you acted as a trusted advisor, resolved conflicts, or facilitated renewals and expansions. This will demonstrate your ability to build strong partnerships with clients.
✨Demonstrate Your Onboarding Expertise
Since onboarding is crucial for customer success, be ready to share your strategies for leading onboarding initiatives. Discuss how you’ve tailored onboarding processes to meet the unique needs of enterprise accounts and how this has led to increased product adoption.
✨Communicate Feedback Effectively
Highlight your experience in collecting and communicating customer feedback to inform product improvements. Prepare to discuss how you've collaborated with product teams to ensure that customer insights are integrated into development processes, showcasing your role as an internal advocate for customers.
