At a Glance
- Tasks: Lead software implementations and drive enterprise rollouts for a cutting-edge PropTech platform.
- Company: Join a fast-scaling company redefining real estate management across Europe.
- Benefits: Competitive salary, clear career progression, and a collaborative culture without micromanagement.
- Other info: Be part of an international team supporting over 500,000 professionals worldwide.
- Why this job: Make a real impact in a growing business while developing your skills and expertise.
- Qualifications: Experience in software implementation, strong communication, and a proactive mindset.
The predicted salary is between 35000 - 40000 £ per year.
We are seeking a high‑performing Implementation Specialist to join the Customer Experience team for the Micad Pro platform. This role involves taking full ownership of software implementations, contributing to complex enterprise rollouts, and strategically delivering value to customers. It is a brilliant opportunity for someone ready to grow fast in a scaling business.
What You'll Be Doing
- Own end‑to‑end customer implementations, leading technical deployments from kickoff through go‑live.
- Drive enterprise‑level rollouts, working closely with the Solutions and Implementation Manager.
- Develop deep platform expertise to guide customers and resolve issues decisively.
- Lead strategic success planning with key accounts to unlock real value.
- Act as a bridge between customer and product, influencing platform improvements.
What We're Looking For
- Proven track record in software implementation or solutions delivery projects.
- Strong technical aptitude and intellectual curiosity.
- Strategic thinking with an ownership mindset.
- Exceptional communication skills to build trust with stakeholders.
- Organised, detail‑oriented, and proactive approach.
- Comfortable with tools like HubSpot, Vitally, and Jira.
- Ambitious and eager to grow into a senior role.
Compensation & Benefits
- Competitive salary range of £35,000 – £40,000.
- Clear path to a senior implementations role.
- Collaborative, no‑micromanagement culture.
- Part of a fast‑scaling, international group redefining real estate management.
About The Company
This organization is redefining operations for ambitious real estate companies, aiming to become Europe’s leading platform for managing commercial real estate portfolios. Their CAFM platform supports over 500,000 professionals worldwide, managing 100,000+ buildings across 35+ countries. Backed by a leading growth equity investor, they partner with global leaders and are committed to adaptability, collaboration, and client focus.
Implementation Specialist at growth-stage PropTech platform in Cardiff employer: TechTree
As an Implementation Specialist at our growth-stage PropTech platform, you will thrive in a collaborative and dynamic environment that champions employee development and innovation. With a clear path to senior roles and a culture that values autonomy and strategic thinking, you'll be part of a team that's redefining real estate management on an international scale. Join us to unlock your potential while contributing to a platform that supports over 500,000 professionals worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Specialist at growth-stage PropTech platform in Cardiff
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TechTree. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TechTree before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Implementation Specialist at growth-stage PropTech platform in Cardiff
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TechTree:Your cover letter is your chance to shine! Tell us why you want to work at TechTree specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TechTree!
How to prepare for a job interview at TechTree
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
