At a Glance
- Tasks: Lead community engagement and enhance member experiences in a vibrant hospitality environment.
- Company: Join a dynamic team at Techspace, where innovation meets community.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real difference in people's working lives while building meaningful connections.
- Qualifications: A friendly attitude, strong listening skills, and a passion for community building.
The predicted salary is between 30000 - 40000 £ per year.
Full-time Community Lead based in London; reports to the Building Lead.
We are looking for someone genuinely motivated by making a difference in people’s working life and who understands how to influence the experience in a hospitality environment. A hospitality background is preferred but not essential; attitude and willingness to grow are key.
Key Responsibilities- Deliver a 5* Service – support the Building Lead by taking ownership of day-to-day building operations, continually improving service delivery within agreed budgets.
- Vendor Management – create and nurture relationships with third-party cleaning, facilities and security operatives.
- Subject Matter Expert – possess excellent knowledge of Techspace policies and mission to guide members and answer bespoke queries.
- Consistent Auditing – carry out daily building audits, proactively resolve recurring issues and maintain clear inventory of back-of-house stock.
- Support & Service Recovery – manage building help-desk requests, resolve within SLAs or raise escalations, troubleshoot technology and operational issues, and follow up on negative experiences.
- Safety & Security – understand Emergency Action Plans, ensure safety of team and members, and respond calmly to emergencies.
- Event Support – facilitate community events, evaluate attendee feedback, and report findings to the event team.
- Community Builder – create meaningful connections between members and the wider Techspace community.
- Support front desk coverage as needed, ensuring consistent staffing.
- Growth Consultants – schedule and lead monthly conversations with decision makers within assigned accounts to maximise membership value and reduce churn.
- Sale Collaboration & Renewals – inform the Sales team of outcomes related to move-outs, extensions and transfers.
- Business Owner Attitude – actively seek revenue opportunities, understand inventory and demand, identify up-selling or cross-selling options, and influence tour conversion rates.
- Lead move-ins and move-outs – ensure bespoke onboarding/off-boarding procedures, conduct pre-move-in meetings with new accounts.
- Understanding of Billing Cycle – oversee invoicing processes, invoice modification and outstanding payments for accounts.
- Team Resource – act as a learning resource for the team and take on extra responsibilities during Building Manager absence.
- Stakeholder Management – build lasting relationships with internal stakeholders to create the best experience in the building.
- Keen & Eager – self-motivator who pushes themselves and others, ready to take on any task.
- Friendly – natural people person who makes others feel comfortable.
- Caring – empathetic, considers the impact of words and actions, and strives to make people feel looked after.
- Strong Listener – actively listens to members, digs deeper, and turns feedback into solutions.
Techspace is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, marital status or disability status.
Community Lead employer: Techspace
At Techspace, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and community engagement. As a Community Lead in London, you will be part of a dynamic team dedicated to delivering exceptional service and creating meaningful connections within our hospitality environment. With opportunities for professional development and a supportive atmosphere, Techspace is an excellent employer for those looking to make a positive impact in their workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Community Lead
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Techspace. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Techspace
Don't be shy about reaching out to Techspace directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Lead
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Techspace and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Techspace
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
