Barista in City of London

Base pay range: This range is provided by Techspace. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Your mission: Techspace provides flexible workspaces designed specifically for high-growth companies. A place for change-makers with tech at the heart of what they do.

What we do: With space and expertise to amplify their impact and an inspirational community. With over 10 years serving the tech sector we know what ambitious businesses are looking for. From space that flexes with you, to events programmes designed to develop and inspire your team, you’ll find we have the perfect place to attract top talent and drive your business forward.

How we work: Techspace is a member-centric company that designs, creates and operates workspaces for pioneering companies. Now more than ever the workplace is undergoing rapid change and transformation: we aim to be at the cutting edge of workplace design, providing flexible and collaborative environments that enable growth-minded businesses to thrive. Techspace, at its heart, is a people business: the relationships we form with our members makes our community value proposition come to life.

Our values:

• We Are Open – we create environments that support openness and honesty. We listen to each other, challenge, support, and always assume positive intent.
• We Care – we care deeply about our fellow Techspacers, about serving our members and about our impact on the world.
• We Move At Thoughtful Pace – we have a bias for action and being decisive. We trust each other to take risks and we learn from our mistakes.
• We Strive to Improve – we are ambitious, stretching ourselves to innovate and always do better.
• We Seek Balance – we choose fun and fairness, and support each other to find our balance.

Your profile: As a Barista, you will have cross-functional responsibilities in order to offer multi-faceted support for our members while managing the purpose-built cafe space in our building.

Responsibilities:

• Be the face of your building – The barista station and cafe area is a hub of the building’s community. You are responsible for managing the Cafe Area during key business hours, ensuring this area is well organised and being ever present for anyone coming into the building to provide support and an exceptional hospitality experience.
• Cafe Management & Equipment – Preparing and selling coffee to our members, showcasing a high level of knowledge about our products and highlighting the differences between items and educating customers about brewing methods. Experience using industrial coffee machines and grinders is preferred.
• Cocktail Club – This allows our members the opportunity to enjoy a cocktail/beverage to end their working day! You will be responsible for managing this event(s) across the month to support member engagement and hitting your budgeted revenue target.
• Hygiene Champion – Adhering to all food safety regulations and quality controls and maintaining high levels of hygiene at the barista station and in the cafe area.
• Inventory – Ensure that your building and cafe is well stocked for smooth operation including tracking, auditing, and organising cafe supplies.
• The Centre of the Community – Make learning the names and roles of our members your business, so you are best placed to create meaningful and mutually beneficial connections between members and the wider Techspace community.
• Know your building and area – This means being able to answer any questions from members and guests related to the building and local area.
• Bespoke Experience – Deliver a 5* bespoke service to each of our members by having a genuine interest in them and their businesses.
• Consistent Auditing – Carry out daily audits of the cafe area and building in general to ensure we are always delivering a 5* building experience.
• Event Support – Facilitate the hosting of beneficial and diverse community event programming.
• Product Knowledge – Have a working understanding of Techspace products and services and how they would be beneficial to our members.
• Mail Handling – Ensuring the smooth processing, sorting, and organising of all incoming mail and deliveries.
• Assist with move-ins and move-outs – Prepare and distribute welcome materials, ensure keycards and keys are ready.
• Support & Service Recovery – Assist the building team in the responses to member’s support requests.
• Safety & Security – Understand the Emergency Action Plans for your location.

Must haves:

• Keen & Eager – You are a self-motivator, who is always striving to improve themselves and those around them.
• Friendly – You are a natural people person.
• Caring – A real sense of empathy and care is essential.
• Strong Listener – Actively listening to members is a vital skill for this role.

Key measurables / Desired results:

• Member Satisfaction - measured through NPS, qualitative feedback and member renewals.
• Impact on Key Building Metrics (Churn, Revenue, Sales).
• Cafe P&L.

Benefits: Techspace offers a flexible, collaborative environment with access to community initiatives and events, as well as career growth opportunities in a rapidly expanding company.

Legal Statements: We are an equal-opportunity employer and take pride in a diverse environment.