At a Glance
- Tasks: Lead engaging workshops and design services that enhance customer experiences.
- Company: Dynamic client-focused environment with a strong emphasis on collaboration.
- Benefits: Competitive daily rate, hybrid working, and opportunities for professional growth.
- Other info: Exciting role with potential for impactful contributions and career advancement.
- Why this job: Make a real difference by shaping user experiences in both public and private sectors.
- Qualifications: Proven experience in Service Design and excellent communication skills.
Role Details
- Outside IR35
- £500/day
- Initial 2-month PoC
- Hybrid working (client-facing workshops required)
What they’re looking for
The client needs a confident and energetic Service Designer who is comfortable operating at director level and leading face-to-face stakeholder sessions. Strong communication skills are essential, this role requires someone who can challenge constructively, facilitate workshops, and bring clarity across both business and user needs.
Must-Have Experience
- Strong background in Service Design
- Experience building/improving customer experience frameworks
- User analysis and user-centred design
- Running face-to-face workshops and stakeholder sessions
- Excellent communication and stakeholder management skills
- Confident personality with strong energy and presence
- Experience working across both Government/Public Sector and Private Sector/Financial Services environments
Nice to Have
- Customer experience framework development
- Capability mapping
- Experience building service design capability/functions
If you’re interested or know someone suitable, drop me a message to discuss further.
Service Designer in Luton employer: TechShack
As a leading employer in the Service Design sector, we offer a dynamic and collaborative work environment that fosters innovation and creativity. Our hybrid working model allows for flexibility while engaging directly with clients through face-to-face workshops, ensuring that our employees can thrive in both personal and professional growth. With a strong focus on employee development and a culture that values constructive challenge and open communication, we are committed to providing meaningful and rewarding career opportunities in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the service design field and let them know you're on the hunt for opportunities. You never know who might have a lead or can introduce you to someone looking for a Service Designer.
✨Tip Number 2
Show off your skills in workshops! If you get the chance, volunteer to facilitate or lead discussions. This not only showcases your expertise but also helps you build confidence and rapport with potential employers.
✨Tip Number 3
Tailor your approach! When reaching out to companies, make sure to highlight your experience in both public and private sectors. Show them how your unique background makes you the perfect fit for their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills. Plus, applying directly shows your enthusiasm and commitment to joining the team.
We think you need these skills to ace Service Designer in Luton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Service Design. We want to see how your skills align with the role, especially your background in user analysis and customer experience frameworks.
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your ability to facilitate workshops and engage with stakeholders. Use examples that demonstrate your confident personality and energy!
Highlight Relevant Experience:Be sure to mention any experience you have in both Government/Public Sector and Private Sector/Financial Services environments. We’re looking for someone who can navigate these spaces effectively, so make it clear how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TechShack
✨Know Your Service Design Inside Out
Make sure you brush up on your service design principles and frameworks. Be ready to discuss your past experiences in building or improving customer experience frameworks, as this will show your depth of knowledge and expertise.
✨Prepare for Stakeholder Engagement
Since the role involves leading face-to-face workshops, practice how you would facilitate these sessions. Think about how you can challenge constructively while ensuring clarity for both business and user needs. Role-play with a friend if you can!
✨Show Off Your Communication Skills
Strong communication is key for this position. Prepare examples of how you've effectively managed stakeholders in the past. Highlight situations where your confident personality made a difference in achieving project goals.
✨Understand the Sector Landscape
Familiarise yourself with both Government/Public Sector and Private Sector/Financial Services environments. Being able to speak knowledgeably about the differences and challenges in these sectors will set you apart from other candidates.
