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For Companies At a Glance
- Tasks: Manage customer relationships and drive satisfaction through technical guidance and support.
- Company: Join a fast-growing SaaS startup revolutionising customer service with innovative AI solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a key player in transforming customer experiences with cutting-edge technology.
- Qualifications: Strong communication skills and experience in customer success or account management.
- Other info: Dynamic startup environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About TechSee
TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC.
We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.
The Opportunity
The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings.
Key Responsibilities
- Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy.
- Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes.
- Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance.
- Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value.
- Collaborate with the Sales and Product teams for smooth implementation.
Customer Success Manager in London employer: TechSee Augmented Vision Ltd
Contact Detail:
TechSee Augmented Vision Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TechSee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding TechSee's products inside out. Dive into their AI solutions and think about how you can contribute to customer success. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the Customer Success Manager role. Use specific examples that highlight your relationship management skills and technical know-how.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant SaaS knowledge. We want to see how you can bring value to our team!
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and provide solutions, so don’t hold back on those success stories!
Be Personable: Remember, this role is all about building relationships! Use a friendly tone in your cover letter and let your personality shine through. We’re looking for someone who can connect with customers and make them feel valued.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TechSee!
How to prepare for a job interview at TechSee Augmented Vision Ltd
✨Know Your TechSee Inside Out
Before your interview, dive deep into TechSee's products and services. Familiarise yourself with their Multi-Sensory AI solutions and how they disrupt the customer service industry. Being able to discuss specific features or recent developments will show your genuine interest and understanding of the company.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences that highlight your ability to manage customer relationships effectively. Think about times when you resolved technical challenges or drove customer adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Be Ready to Discuss Data Analysis
As a Customer Success Manager, analysing customer usage data is key. Brush up on any relevant tools or methodologies you've used in the past. Be prepared to discuss how you've used data to suggest product improvements or enhance customer satisfaction in previous roles.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their experiences at TechSee. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
