Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and drive satisfaction with innovative SaaS solutions.
- Company: Join TechSee, a pioneering SaaS startup in Visual AI and Digital CX.
- Benefits: Competitive pay, healthcare, and a supportive, dynamic work environment.
- Why this job: Be part of a fast-growing company making a real impact in customer service.
- Qualifications: 4+ years in enterprise SaaS, strong communication skills, and a proactive mindset.
- Other info: Opportunities for growth and a diverse, inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
About TechSee
TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience. TechSee has disrupted customer and field service industries by being the first to introduce remote visual support to the mass market, holding 8 patents in AI and augmented reality. Our innovative platform combines visual AI, LLMs, and AR to deliver tailored AI Assistants, creating interactive experiences that help companies provide top-tier support at a fraction of the cost. TechSee’s multi-sensory generative AI can see, hear, and guide users with visual instructions delivered through a smartphone or PC. We serve hundreds of customers, including Vodafone, Orange, Hitachi, and numerous Fortune 500 companies. Our AI, trained on massive datasets of customer interactions, recognizes patterns and identifies the best solutions to resolve issues efficiently. Backed by leading venture capital firms such as Salesforce Ventures, Telus, Scale Ventures, and OurCrowd, TechSee is rapidly expanding globally.
The Opportunity
The Customer Success Manager at TechSee will manage strategic customer relationships, overseeing contracts, SLAs, adoption, and advocacy. The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements. The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals. Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings.
Key Responsibilities
- Customer Success & Relationship Management: Manage all aspects of customer relationships, including implementations, adoption, integrations, SLAs, education, and advocacy. Serve as the focal point for key accounts, driving deployment plans to ensure positive business outcomes. Address customer challenges, resolve technical issues, and provide semi-dedicated technical guidance. Act as a trusted advisor, sharing industry knowledge, best practices, and insights to maximize customer value. Collaborate with the Account Manager to secure renewals and explore expansion opportunities.
- Implementation & Training: Lead the deployment of TechSee’s SaaS solutions, ensuring seamless onboarding and adoption. Conduct training sessions to empower customers with effective product utilization. Establish internal and client-facing communication plans to drive progress and update stakeholders.
- Technical Expertise & Optimization: Analyze customer usage data, bug fixes, and product updates to identify optimization opportunities. Suggest upgrades, additional features, and best practices to enhance customer experience. Provide technical guidance on product adoption, integrations, and troubleshooting. Collaborate with Product leadership to enhance TechSee’s offerings based on real-world usage.
- Communication & Collaboration: Build strong relationships with customers at all levels, fostering long-term partnerships. Partner with Sales and Product teams to ensure smooth solution implementations. Establish a regular meeting cadence with stakeholders to maintain alignment and drive success.
Qualifications
- 4+ years of related experience in an enterprise SaaS company, preferably in the digital CX domain.
- Experience managing enterprise customer relationships, including telco, home security, and consumer electronics, ensuring high satisfaction and retention.
- Bachelor's degree in computer science, social sciences, or equivalent experience.
- Experience in managing one’s own time and balancing multiple customers simultaneously, while being flexible, agile, and resilient in a dynamic, fast-paced environment, Western Europe is preferred.
- Works effectively with sales executives, providing subject matter expertise to support opportunities.
- Ability to interact with technical resources and understand concepts such as Security, LDAP/Authentication, APIs & integrations, and Databases - advantage.
- Excellent oral and written communication skills in English, including the ability to draft and present project plans, QBRs/business updates, SOWs, and related documents.
- Strong communication skills across all levels of the corporate structure.
- Strong team player with an adaptable, analytical mindset and attention to detail.
- Curious, self-motivated, and resourceful, with a proactive approach to problem-solving and continuous improvement.
- Native or fluent English is required. Knowledge of additional languages, particularly Spanish or French, is highly desirable.
Why Work With Us?
Join an industry leader in Visual AI and Digital CX. TechSee offers a dynamic, high-growth environment where innovation meets a people-first philosophy.
- A Place to Grow: Thrive in a setting that prioritizes internal promotion and continuous learning.
- Community Matters: We emphasize recognition, inclusivity, and making a tangible impact on the digital customer experience.
- Inclusive Innovation: Join a diverse global community where unique perspectives drive our creativity.
Comprehensive Support: We provide competitive compensation and healthcare to ensure our team is well-supported.
Customer Success Manager employer: TechSee Augmented Vision Ltd
Contact Detail:
TechSee Augmented Vision Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TechSee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding TechSee's products inside out. Dive into their AI solutions and think about how you can contribute to customer success. Show them you’re not just another candidate, but someone who gets their mission.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've managed customer relationships and resolved issues in the past. This will help you stand out as a candidate who can drive high customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in managing customer relationships and any relevant SaaS expertise. We want to see how you can bring value to TechSee!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, especially in a fast-paced environment. This will show us you're ready for the dynamic nature of TechSee.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at TechSee Augmented Vision Ltd
✨Know Your TechSee Inside Out
Before your interview, dive deep into TechSee's products and services. Understand how their Multi-Sensory AI solutions work and be ready to discuss how you can leverage these tools to enhance customer success. Familiarise yourself with their key clients and recent developments in the industry.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships, resolved technical challenges, or driven product adoption. Highlight your experience in SaaS environments and how you've contributed to customer satisfaction and retention.
✨Demonstrate Your Technical Savvy
Brush up on relevant technical concepts like APIs, integrations, and data analysis. Be prepared to discuss how you would approach troubleshooting and optimising customer experiences using TechSee’s platform. This will show that you can bridge the gap between technical and non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about TechSee’s future direction, customer success strategies, and team dynamics. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values and career goals.
