At a Glance
- Tasks: Manage customer orders and ensure timely delivery while enhancing customer satisfaction.
- Company: Join TechPoint, a leading UK provider in Electronics Manufacturing Services.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
- Why this job: Be at the heart of operations, making a real impact on customer experience.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe.
As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full. The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts. You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment.
Responsibilities
- Customer Order Management
- Process and manage customer orders through the ERP system.
- Monitor order progress from receipt through to delivery.
- Ensure customer requirements are accurately captured and maintained.
- Maintain order accuracy and data integrity across all systems.
- Manage customer backlog and prioritisation activities.
- Customer Communication
- Act as the operational contact for assigned customers.
- Provide regular updates regarding order status, delivery commitments, and potential risks.
- Respond promptly to customer enquiries and requests.
- Escalate issues where necessary and ensure timely resolution.
- Support customer review meetings with accurate operational information.
- Delivery Coordination
- Coordinate deliveries with warehouse, procurement and logistics teams.
- Ensure customer shipments are delivered in line with agreed commitments.
- Monitor delivery schedules and proactively identify potential delays.
- Develop recovery plans where customer delivery performance may be impacted.
- Operational Reporting
- Produce customer performance reports and KPI dashboards.
- Monitor operational metrics and highlight trends or concerns.
- Support internal and customer business reviews.
- Maintain accurate records and customer documentation.
- Cross Functional Collaboration
- Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met.
- Facilitate communication between departments to resolve operational challenges.
- Support continuous improvement initiatives focused on customer experience and operational efficiency.
- Continuous Improvement
- Identify opportunities to improve processes and service delivery.
- Contribute to operational excellence initiatives.
- Support implementation of new systems, procedures and customer requirements.
About you
Experience
Essential
- Experience in customer service, operations, account support or order management.
- Strong administrative and organisational skills.
- Experience working with ERP systems.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to prioritise workload and manage multiple tasks.
- Proficient in Microsoft Office, particularly Excel and Outlook.
Desirable
- Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments.
- Understanding of procurement and logistics processes.
- Experience producing customer reports and KPI analysis.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
- Free parking
Client Operations Executive employer: TechPoint
TechPoint Group is an exceptional employer, offering a dynamic work environment where the Client Operations Executive plays a pivotal role in ensuring customer satisfaction and operational excellence. With a strong focus on employee well-being, we provide generous benefits such as 25 days of holiday plus a Christmas shutdown, private healthcare, and a bonus scheme, all within a collaborative culture that encourages professional growth and continuous improvement. Join us in our state-of-the-art facilities, where your contributions directly impact leading technology organisations across various sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Executive
✨Tip Number 1
Get to know the company inside out! Research TechPoint Group and understand their values, services, and the sectors they operate in. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Client Operations Executive position.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about examples from your past experiences that showcase your organisational skills and ability to manage multiple priorities. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Client Operations Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Operations Executive role. Highlight your experience in customer service and operations, and show us how your skills align with our needs at TechPoint.
Showcase Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, give examples of how you've managed priorities in a fast-paced environment. This will help us see how you can thrive in our dynamic team.
Communicate Clearly:Since this role involves a lot of communication, make sure your written application is clear and professional. Use concise language and check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at TechPoint
✨Know the Company Inside Out
Before your interview, take some time to research TechPoint Group. Understand their services, sectors they operate in, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Client Operations Executive, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise workload and ensure accuracy in your work.
✨Communicate Clearly and Confidently
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to maintain professional communication with customers and internal teams.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've had to resolve issues quickly or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
