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For Companies At a Glance
- Tasks: Manage customer accounts, identify new business opportunities, and ensure top-notch service.
- Company: Join TechPoint, a people-centred organisation with a unique team culture.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Why this job: Make a real impact in supply chain management and advanced manufacturing.
- Qualifications: Experience in electronics manufacturing and strong account management skills required.
- Other info: Dynamic role with opportunities for travel and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Introducing TechPoint. TechPoint is a people‑centered organisation, it is important to us that you not only have the skills and experience to fulfill the position, but you also possess the same core values as us. We are looking for people who can make a difference, add value, have an input and enjoy their work. This approach to recruitment makes TechPoint a unique team to be a part of– and we hope you can join us!
At TechPoint we provide industry‑leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five ‘Centres of Excellence’ across South and East of Anglia.
The Role: As an Account Manager, you will be responsible for managing existing customer accounts, identifying new business opportunities, and ensuring that clients receive the highest level of service. You will act as the key point of contact between TechPoint and its customers, ensuring smooth project execution and long‑term partnerships.
Key Responsibilities
- Business Development & Growth
- Project & Order Management
- Market & Industry Intelligence
- Reporting & Performance Tracking
- Account Management & Customer Engagement
Serve as the primary contact for assigned customers, developing strong relationships to drive long‑term business success. Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams. Conduct regular customer meetings (both on‑site and remote) to review performance, discuss ongoing projects, and explore new opportunities. Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities. Work closely with the sales and marketing teams to develop strategies for business expansion. Lead contract renewals, pricing negotiations, and proposal development to maximise revenue. Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects. Monitor order progress, ensuring timely delivery and addressing any issues proactively. Support customers with technical queries, liaising with internal experts where necessary. Stay updated on market trends, customer needs, and competitor activities to provide strategic insights. Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility. Maintain accurate records of sales activities, customer interactions, and project statuses using CRM tools. Provide regular updates and reports to senior management on account performance and sales forecasts.
About You
Key Skills & Experience Required
- Experience in Electronics Manufacturing (EMS) or related industries (e.g., PCB assembly, contract manufacturing).
- Strong account management and business development skills, with a proven track record of growing customer accounts.
- Excellent communication and relationship‑building abilities to engage with technical and commercial stakeholders.
- Strong negotiation and contract management skills.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- A results‑oriented mindset with a focus on customer satisfaction and revenue growth.
- Willingness to travel across the South of England for customer meetings.
Desirable
- Technical background in electronics, PCB assembly, or manufacturing would be a plus.
- Experience in working with OEMs and Tier 1 suppliers.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 × your annual salary
- Up to 5% employer's pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle‑to‑work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
About Us
Our Mission: Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value‑driven solution for our customers. Dedicated to delivering exceptional service, from supply‑chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose: Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply‑chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.
Senior Account Manager SCaaS in Basingstoke employer: TechPoint
Contact Detail:
TechPoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager SCaaS in Basingstoke
✨Tip Number 1
Network like a pro! Attend industry events and trade shows where TechPoint is present. This is your chance to meet potential colleagues and show off your enthusiasm for the role.
✨Tip Number 2
Be proactive in reaching out! Don’t wait for the interview to ask questions. Connect with current employees on LinkedIn and get insights about the company culture and expectations.
✨Tip Number 3
Showcase your skills during interviews. Prepare examples of how you've successfully managed accounts or developed business opportunities in the past. We want to see your results-oriented mindset in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the TechPoint team.
We think you need these skills to ace Senior Account Manager SCaaS in Basingstoke
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how you align with our values and how you can make a difference at TechPoint.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in account management and business development. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with TechPoint.
How to prepare for a job interview at TechPoint
✨Know Your Stuff
Make sure you brush up on your knowledge of electronics manufacturing and the specific services TechPoint offers. Familiarise yourself with industry trends and how they relate to the role of a Senior Account Manager. This will help you demonstrate your expertise and show that you're genuinely interested in the position.
✨Showcase Your Relationship-Building Skills
Since this role involves managing customer accounts and building long-term relationships, be prepared to share examples of how you've successfully engaged with clients in the past. Highlight your communication skills and any strategies you've used to maintain strong partnerships.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving a customer issue or negotiating a contract. Think through potential scenarios beforehand and have clear, structured responses ready to showcase your problem-solving abilities and negotiation skills.
✨Align with Their Values
TechPoint values people who can make a difference and enjoy their work. During the interview, express your passion for the industry and how your personal values align with theirs. Share what motivates you and how you can contribute to their mission of delivering exceptional service.