At a Glance
- Tasks: Manage customer orders and ensure timely delivery while collaborating with various teams.
- Company: Join TechPoint, a leading UK provider in Electronics Manufacturing Services.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be at the heart of operations, making a real impact on customer satisfaction.
- Qualifications: Experience in customer service or operations, strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe.
As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full.
The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts. You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment.
Responsibilities
- Customer Order Management
- Process and manage customer orders through the ERP system.
- Monitor order progress from receipt through to delivery.
- Ensure customer requirements are accurately captured and maintained.
- Maintain order accuracy and data integrity across all systems.
- Manage customer backlog and prioritisation activities.
- Customer Communication
- Act as the operational contact for assigned customers.
- Provide regular updates regarding order status, delivery commitments, and potential risks.
- Respond promptly to customer enquiries and requests.
- Escalate issues where necessary and ensure timely resolution.
- Support customer review meetings with accurate operational information.
- Delivery Coordination
- Coordinate deliveries with warehouse, procurement and logistics teams.
- Ensure customer shipments are delivered in line with agreed commitments.
- Monitor delivery schedules and proactively identify potential delays.
- Develop recovery plans where customer delivery performance may be impacted.
- Operational Reporting
- Produce customer performance reports and KPI dashboards.
- Monitor operational metrics and highlight trends or concerns.
- Support internal and customer business reviews.
- Maintain accurate records and customer documentation.
- Cross Functional Collaboration
- Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met.
- Facilitate communication between departments to resolve operational challenges.
- Support continuous improvement initiatives focused on customer experience and operational efficiency.
- Continuous Improvement
- Identify opportunities to improve processes and service delivery.
- Contribute to operational excellence initiatives.
- Support implementation of new systems, procedures and customer requirements.
About you
Experience
- Essential
- Experience in customer service, operations, account support or order management.
- Strong administrative and organisational skills.
- Experience working with ERP systems.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to prioritise workload and manage multiple tasks.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Desirable
- Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments.
- Understanding of procurement and logistics processes.
- Experience producing customer reports and KPI analysis.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
- Free parking
About us
Our Mission: Harnessing the specialised strengths of each TechPoint business to create a uniquely integrated, value-driven solution for our customers. Dedicated to delivering exceptional service, from supply chain optimisation to complex manufacturing, empowering our clients with innovation and efficiency across every stage of their journey.
Our Purpose: Contribute to making a tangible impact on the success of our clients by redefining what’s possible in supply chain management and advanced manufacturing.
Equal Opportunities for all
TechPoint Group is an equal opportunity employer, committed to providing equal opportunities to all individuals, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, genetic information, religion or belief, sex or sexual orientation or any other characteristic protected by applicable laws. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.
Client Operations Executive in Thetford employer: Techpoint Group
TechPoint Group is an exceptional employer, offering a dynamic work environment where employees are empowered to make a tangible impact in the electronics manufacturing sector. With a strong focus on employee well-being, we provide generous benefits such as 25 days of holiday, private healthcare, and a bonus scheme, alongside opportunities for professional growth and continuous improvement initiatives. Our collaborative culture fosters innovation and efficiency, making TechPoint a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Executive in Thetford
✨Tip Number 1
Get to know the company inside out! Research TechPoint Group and understand their mission, values, and the sectors they operate in. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and operations. Think about examples from your past experiences that showcase your organisational skills and attention to detail—these are key for the Client Operations Executive role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position and highlighting a key point from your conversation can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Operations Executive in Thetford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and operations. We want to see how your skills align with the role of Client Operations Executive, so don’t hold back on showcasing relevant achievements!
Show Off Your Organisational Skills:Since this role requires excellent organisational abilities, give us examples of how you've managed multiple priorities in a fast-paced environment. We love seeing candidates who can juggle tasks while keeping everything on track!
Be Proactive in Communication:Communication is key for this position, so demonstrate your ability to keep stakeholders informed. Share instances where you’ve successfully managed customer expectations or resolved issues quickly – it’ll show us you’re the right fit!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at TechPoint!
How to prepare for a job interview at Techpoint Group
✨Know Your Stuff
Before the interview, make sure you understand TechPoint's operations and the role of a Client Operations Executive. Familiarise yourself with their services, especially in electronics manufacturing and supply chain solutions. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you successfully managed multiple priorities or improved processes. Be ready to discuss how you handle customer orders and ensure accuracy, as this will demonstrate your fit for the position.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, be proactive in asking questions about the team dynamics and how they communicate with customers and other departments. This shows that you’re already thinking about collaboration.
✨Emphasise Continuous Improvement
TechPoint values operational excellence and continuous improvement. Think of specific instances where you identified opportunities for improvement in your previous roles. Be prepared to discuss how you can contribute to enhancing customer satisfaction and operational performance at TechPoint.
