At a Glance
- Tasks: Manage customer orders, coordinate deliveries, and ensure top-notch communication.
- Company: Join TechPoint, a leading UK provider in Electronics Manufacturing Services.
- Benefits: Enjoy 25 days holiday, private healthcare, and a bonus scheme.
- Other info: Dynamic team environment with opportunities for growth and improvement.
- Why this job: Be the heartbeat of operations and make a real difference for customers.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
TechPoint Group is one of the largest UK-owned providers of Electronics Manufacturing Services (EMS) and Supply Chain Solutions. We support leading technology organisations across the defence, aerospace, medical, transport, industrial and commercial sectors throughout the UK and Europe.
As part of our continued growth, we are looking for a highly organised and customer-focused Client Operations Executive to join our Operations team. This role sits at the centre of our business, acting as the operational focal point between customers, procurement, warehouse operations, and commercial teams to ensure customer commitments are delivered on time and in full. The Client Operations Executive is responsible for managing the day-to-day operational delivery of customer accounts. You will ensure customer orders are processed accurately, delivery commitments are maintained, and communication remains proactive and professional. Working closely with internal stakeholders, you will identify potential risks, resolve issues quickly, and support continuous improvement initiatives that enhance customer satisfaction and operational performance. This role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities within a fast-paced environment.
Responsibilities
- Customer Order Management
- Process and manage customer orders through the ERP system.
- Monitor order progress from receipt through to delivery.
- Ensure customer requirements are accurately captured and maintained.
- Maintain order accuracy and data integrity across all systems.
- Manage customer backlog and prioritisation activities.
- Customer Communication
- Act as the operational contact for assigned customers.
- Provide regular updates regarding order status, delivery commitments, and potential risks.
- Respond promptly to customer enquiries and requests.
- Escalate issues where necessary and ensure timely resolution.
- Support customer review meetings with accurate operational information.
- Delivery Coordination
- Coordinate deliveries with warehouse, procurement and logistics teams.
- Ensure customer shipments are delivered in line with agreed commitments.
- Monitor delivery schedules and proactively identify potential delays.
- Develop recovery plans where customer delivery performance may be impacted.
- Operational Reporting
- Produce customer performance reports and KPI dashboards.
- Monitor operational metrics and highlight trends or concerns.
- Support internal and customer business reviews.
- Maintain accurate records and customer documentation.
- Cross Functional Collaboration
- Work closely with Procurement, Warehouse and Commercial teams to ensure customer requirements are met.
- Facilitate communication between departments to resolve operational challenges.
- Support continuous improvement initiatives focused on customer experience and operational efficiency.
- Continuous Improvement
- Identify opportunities to improve processes and service delivery.
- Contribute to operational excellence initiatives.
- Support implementation of new systems, procedures and customer requirements.
About you
Experience
- Essential
- Experience in customer service, operations, account support or order management.
- Strong administrative and organisational skills.
- Experience working with ERP systems.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Ability to prioritise workload and manage multiple tasks.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Desirable
- Experience within Electronics Manufacturing Services (EMS), supply chain or manufacturing environments.
- Understanding of procurement and logistics processes.
- Experience producing customer reports and KPI analysis.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employer's pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
- Free parking
Client Operations Executive employer: Techpoint Group
TechPoint Group is an exceptional employer, offering a dynamic work environment where employees are at the heart of our operations. With a strong focus on employee growth and well-being, we provide comprehensive benefits including private healthcare, generous holiday allowances, and a supportive culture that encourages continuous improvement and collaboration. Join us in a role that not only promises meaningful engagement with leading technology organisations but also fosters professional development in a fast-paced and rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Client Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the EMS sector. This will help you tailor your answers and show you're genuinely interested in TechPoint.
✨Tip Number 3
Practice your communication skills! As a Client Operations Executive, you'll need to convey information clearly and professionally. Role-play with a friend or use online resources to sharpen your verbal and written skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at TechPoint and ready to dive into the operations world.
We think you need these skills to ace Client Operations Executive
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Operations Executive role. Highlight your experience in customer service and operations, and don’t forget to mention any relevant skills with ERP systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Organisational Skills:Since this role requires excellent organisational skills, make sure to provide examples of how you've managed multiple priorities in the past. We want to know how you keep everything on track, especially in a fast-paced environment like ours.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at TechPoint!
How to prepare for a job interview at Techpoint Group
✨Know the Company Inside Out
Before your interview, take some time to research TechPoint Group. Understand their services, sectors they operate in, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Client Operations Executive, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise workload and ensure accuracy in your work.
✨Communicate Clearly and Professionally
Since this role involves a lot of customer communication, practice articulating your thoughts clearly. Use examples to illustrate how you've handled customer inquiries or resolved issues in the past. Remember, professionalism in your communication can set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've had to coordinate with different teams or manage delivery issues. Prepare to explain your thought process and the outcomes of your actions.
