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For Companies At a Glance
- Tasks: Manage customer accounts, identify new business opportunities, and ensure top-notch service.
- Company: People-centred organisation with a focus on skills and experience.
- Benefits: 25 days holiday, private healthcare, bonus scheme, and enhanced parental leave.
- Other info: Opportunity for career growth and travel across the South of England.
- Why this job: Join a dynamic team and make a real impact in the electronics manufacturing industry.
- Qualifications: Experience in electronics manufacturing and strong account management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Introducing TechPoint. TechPoint is a people centered organisation. We value skills and experience to fulfill the position and share our core values. We seek people who can make a difference, add value, have input and enjoy their work. At TechPoint we provide industry leading products, solutions and services. TechPoint comprises 3 value streams: Supply Chain Solutions, Manufacturing Solutions and Specialist Components – our five Centres of Excellence across South and East of Anglia.
The Role
As an Account Manager, you will be responsible for managing existing customer accounts, identifying new business opportunities, and ensuring that clients receive the highest level of service. You will act as the key point of contact between TechPoint and its customers, ensuring smooth project execution and long-term partnerships.
Key Responsibilities
- Account Management & Customer Engagement: Serve as the primary contact for assigned customers, developing strong relationships to drive long-term business success. Ensure customer requirements, expectations, and technical needs are effectively communicated to internal teams. Conduct regular customer meetings (both on-site and remote) to review performance, discuss ongoing projects, and explore new opportunities.
- Business Development & Growth: Identify and develop new sales opportunities within existing accounts and work with external Sales Team to develop new business opportunities. Work closely with the sales and marketing teams to develop strategies for business expansion. Lead contract renewals, pricing negotiations, and proposal development to maximise revenue.
- Project & Order Management: Coordinate with engineering, procurement, and production teams to ensure smooth execution of customer projects. Monitor order progress, ensuring timely delivery and addressing any issues proactively. Support customers with technical queries, liaising with internal experts where necessary.
- Market & Industry Intelligence: Stay updated on market trends, customer needs, and competitor activities to provide strategic insights. Represent TechPoint at industry events, trade shows, and networking opportunities to enhance brand visibility.
- Reporting & Performance Tracking: Maintain accurate records of sales activities, customer interactions, and project statuses using CRM tools. Provide regular updates and reports to senior management on account performance and sales forecasts.
About you
Key Skills & Experience Required:
- Experience in Electronics Manufacturing (EMS) or related industries (e.g., PCB assembly, contract manufacturing).
- Strong account management and business development skills, with a proven track record of growing customer accounts.
- Excellent communication and relationship-building abilities to engage with technical and commercial stakeholders.
- Strong negotiation and contract management skills.
- Ability to manage multiple projects simultaneously while maintaining attention to detail.
- Proficiency in CRM software and Microsoft Office Suite.
- A results-oriented mindset with a focus on customer satisfaction and revenue growth.
- Willingness to travel across the South of England for customer meetings.
Desirable:
- Technical background in electronics, PCB assembly, or manufacturing would be a plus.
- Experience in working with OEMs and Tier 1 suppliers.
Why us?
- 25 days holiday plus Christmas shutdown
- Your birthday as an additional day off
- Private Healthcare
- Health cash plan
- Company sick pay
- Bonus Scheme
- Life insurance of 4 x your annual salary
- Up to 5% employers pension contribution salary sacrifice
- Option to buy up to 5 days of holiday
- Enhanced Parental leave pay
- Cycle to work scheme
- Home and Tech salary sacrifice scheme
- Free will writing service
Senior Account Manager SCaaS in Basingstoke employer: Techpoint Group
Contact Detail:
Techpoint Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager SCaaS in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, trade shows, or even local meetups. The more you engage, the better your chances of landing that Senior Account Manager role at TechPoint.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and business development. Share specific examples of how you've grown customer accounts and built strong relationships.
✨Tip Number 3
Be proactive! Don’t just wait for opportunities to come to you. Reach out to TechPoint directly through our website, express your interest, and ask about any upcoming roles. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay informed! Keep up with market trends and competitor activities. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry and how you can add value to TechPoint.
We think you need these skills to ace Senior Account Manager SCaaS in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager SCaaS. Highlight your experience in account management and business development, especially in electronics manufacturing. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you're passionate about working with TechPoint. Let us know how your skills align with our core values and how you can make a difference.
Showcase Relevant Experience: When detailing your work history, focus on achievements that demonstrate your ability to manage customer accounts and drive business growth. We love numbers, so if you can quantify your successes, even better!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Techpoint Group
✨Know Your Stuff
Make sure you brush up on your knowledge of electronics manufacturing and the specific services TechPoint offers. Familiarise yourself with industry trends and how they relate to the role of a Senior Account Manager. This will help you speak confidently about how you can add value to their team.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their work and ask insightful questions about their projects and challenges. This demonstrates your relationship-building skills, which are crucial for the role.
✨Showcase Your Achievements
Prepare to discuss specific examples from your past experience where you've successfully managed accounts or developed new business opportunities. Use metrics to highlight your achievements, such as revenue growth or customer satisfaction improvements, to make a strong impression.
✨Be Ready to Discuss Challenges
Expect questions about how you've handled difficult situations in account management or project execution. Prepare examples that showcase your problem-solving skills and ability to maintain customer satisfaction, even under pressure. This will show that you're equipped to handle the demands of the role.