At a Glance
- Tasks: Lead commercial strategy and oversee customer account management in a dynamic manufacturing environment.
- Company: Join TechPoint Group, a leading UK-owned electronic manufacturing services provider.
- Benefits: Competitive salary, modern work environment, and opportunities for professional growth.
- Other info: Collaborative culture with excellent career advancement opportunities.
- Why this job: Make a real impact in a fast-paced industry while driving revenue growth and customer satisfaction.
- Qualifications: Proven leadership in commercial roles and strong understanding of SIOP processes required.
The predicted salary is between 80000 - 100000 € per year.
Introducing TechPoint Group, one of the largest UK-owned CEMs. We supply EMS and supply chain services to leading technology companies across the UK and Europe. We operate from a modern, clean environment to support customers in the commercial, space, defence, transport, audio, motorsport, and instrumentation sectors. We have opened a new world-class facility and are looking for new talented people to join us on this exciting journey.
The Head of Commercial is responsible for leading the commercial strategy and execution within a dynamic electronic manufacturing environment. This role oversees customer account management, Sales, Inventory & Operations Planning (SIOP), and order intake to ensure sustainable revenue growth, strong customer relationships, and alignment between demand and operational capacity. You will play a critical role in balancing customer expectations with business profitability, ensuring accurate forecasting, and driving a high-performing commercial function.
Commercial Strategy & Leadership- Define and deliver the commercial strategy aligned with overall business objectives
- Lead, coach, and develop a team of Account Managers and commercial support staff
- Establish a high-performance, customer-focused culture across the commercial function
- Own revenue growth, margin improvement, and customer retention strategies within the Account Management team
- Oversee key customer relationships, acting as executive sponsor for strategic accounts
- Drive account growth through cross-selling, and long-term partnership development
- Ensure effective contract management, pricing strategies, and commercial negotiations
- Resolve escalations and maintain high levels of customer satisfaction
- Own and lead the SIOP process, ensuring alignment between sales forecasts, demand planning, and production capacity
- Collaborate closely with Operations, Supply Chain, and Finance to balance demand and supply
- Ensure robust forecasting processes are in place, improving accuracy and visibility
- Lead monthly SIOP reviews and executive reporting
- Drive order intake performance in line with revenue targets
- Ensure effective pipeline management and conversion of opportunities into orders
- Monitor and report on order book health, backlog, and forecast accuracy
- Implement processes to improve responsiveness and customer lead times
- Own commercial P&L inputs including revenue forecasting, pricing, and margin management
- Identify opportunities to improve profitability through cost control
- Support budgeting and strategic planning processes
- Act as the key interface between customers and internal teams including Engineering, Operations, Quality, and Supply Chain
- Ensure smooth transition from quotation to production
- Drive alignment between commercial commitments and operational delivery
- Implement best-in-class commercial processes, systems, and reporting tools
- Ensure compliance with contractual, legal, and regulatory requirements
- Drive continuous improvement across SIOP, order management, and account management processes
- Revenue growth and order intake vs. target
- Gross margin performance
- Forecast accuracy (SIOP)
- Customer satisfaction and retention
- On-time delivery aligned to customer demand
- Order book health and backlog management
- Proven leadership experience in a senior commercial role within electronic manufacturing services (EMS) or a similar industry
- Strong understanding of SIOP processes and demand planning in a manufacturing environment
- Demonstrated success in managing key accounts and delivering revenue growth
- Strong commercial acumen, including pricing, negotiation, and contract management
- Experience managing order intake, sales pipelines, and forecasting
- Excellent stakeholder management and cross-functional leadership skills
- Strong analytical and decision-making capability
Commercial Director in Basingstoke employer: Techpoint Group
TechPoint Group is an exceptional employer, offering a vibrant work culture within a state-of-the-art facility that fosters innovation and collaboration. Employees benefit from comprehensive growth opportunities, including leadership development and cross-functional training, all while contributing to impactful projects in diverse sectors such as space and defence. Join us to be part of a forward-thinking team dedicated to excellence and customer satisfaction in the electronic manufacturing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Director in Basingstoke
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their commercial strategy and think about how your experience aligns with their goals. We want to see you shine, so practice answering common questions and have some insightful questions ready to ask them too!
✨Tip Number 3
Showcase your achievements! When you get the chance to talk about your past roles, focus on specific results you've delivered. Use numbers and examples to illustrate your impact, especially in areas like revenue growth and customer satisfaction – that’s what we love to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our exciting journey at TechPoint. Let’s make it happen together!
We think you need these skills to ace Commercial Director in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Director role. Highlight your leadership experience in commercial strategy and any relevant achievements in electronic manufacturing services. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our exciting journey at TechPoint. Be sure to mention specific experiences that relate to customer account management and revenue growth.
Showcase Your Achievements:When detailing your past roles, focus on quantifiable achievements. Did you drive revenue growth or improve customer satisfaction? Numbers speak volumes, so let us know how you made an impact in your previous positions!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Techpoint Group
✨Know Your Commercial Strategy
Before the interview, make sure you understand the company's commercial strategy and how it aligns with their overall business objectives. Be ready to discuss how your experience can contribute to defining and delivering that strategy.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, particularly in a commercial context. Highlight your ability to coach and develop team members, as well as how you've established a high-performance culture.
✨Master the SIOP Process
Brush up on your knowledge of Sales, Inventory & Operations Planning (SIOP). Be prepared to discuss how you've successfully managed demand planning and forecasting in the past, and how you can ensure alignment between sales forecasts and production capacity.
✨Demonstrate Cross-Functional Collaboration
Think of instances where you've acted as a key interface between customers and internal teams. Be ready to share how you've driven alignment between commercial commitments and operational delivery, ensuring smooth transitions from quotation to production.
