Revenue Enablement Manager

Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

The Revenue Enablement Manager serves as a vital member of our sales team, focusing on maximizing client retention and revenue through strategic rebooking initiatives. This role encompasses the complete sales support lifecycle, from pre-event campaign setup through post-event analysis and customer relationship management. You will manage critical administrative processes including floorplan maintenance, rebooking campaign development, and comprehensive data analysis to identify high-potential prospects. Working closely with the Sales Lead, you'll coordinate the on-site Sales Suites, track performance metrics, and maintain seamless client communication throughout the rebooking process, and beyond into the Main Campaigns. The position extends beyond on-site rebooking management to include assistance with inventory management, pricing strategy support, Salesforce administration, and cross-departmental coordination with Debt Control, Invoicing, and Customer Delivery teams. This external and internal facing role is perfect for a detail-oriented professional who excels in fast-paced environments and is passionate about the events industry.

Key Responsibilities

• Support the sales team throughout the complete sales cycle, with emphasis on rebooking processes
• Prepare internal and external communications for rebooking campaigns
• Assist with scheduling and coordinating client rebooking meetings across pre-event, on-site, and post-event phases
• Serve as primary point of contact for client queries at the on-site Sales Suites
• Ensure all sales documentation reflects current pricing and package terms
• Assist the sales team with administrative tasks as required
• Process Governance to ensure sales team follows defined opportunity stages, data entry standards, and rebooking workflows
• Support reporting cadence for pipeline health, conversion rates, and forecast accuracy
• Deliver insights on campaign effectiveness, sales velocity, and retention metrics to measure performance

Analytics

• Identify bottlenecks in the sales cycle and propose process improvements
• Train sales team on best practices for using Salesforce (not technical admin work, but usage guidance)
• Act as the operational bridge between Tech, Sales, Marketing, Finance, and CS for data consistency

Data Management & Analysis

• Track and analyse rebooking rates to identify retention improvement opportunities
• Maintain comprehensive rebooking trackers monitoring target clients, bookings, meetings, and revenue performance versus Goals
• Identify sales trends and patterns to inform strategic decision-making
• Prepare analytical insights and reports to drive sales growth and process improvements
• Provide data-driven recommendations for identifying high-probability rebook prospects and key accounts

Campaign Development & Execution

• Develop and implement effective rebooking strategies in collaboration with the sales team
• Create and execute targeted rebooking campaigns including reminders, follow-up communications, and satisfaction surveys
• Set up and manage campaigns within Salesforce
• Support new business campaign development for on-site execution

Systems & Administrative Management

• Maintain accurate records of all rebooking communications and outcomes
• Help ensure Salesforce data hygiene and pipeline maintenance
• Manage floorplan updates and rebooking spreadsheet construction
• Set up Price Books within Salesforce and track inventory
• Monitor cost per sale through margin management systems
• Collect and analyse data to support pricing strategies

Cross-Departmental Coordination

• Act as primary liaison between sales team and Debt Control, Invoicing, and Customer Delivery departments
• Support administrative tasks and special projects as required
• Facilitate swift resolution of client issues to maintain positive relationships

Requirements

Experience & Background

• Previous experience in sales support, account management, event coordination, or event rebooking management roles
• Understanding of event floorplans, stand booking processes, and exhibitor services
• Experience working in fast-paced, deadline-driven environments

Technical Skills

• Proficiency with Salesforce
• Experience with floorplan software (i.e. Floorplan Live)
• Advanced Microsoft Office Suite capabilities
• Comfort with data analysis and reporting tools

Core Competencies

• Exceptional organizational skills with meticulous attention to detail
• Outstanding written and verbal communication abilities
• Proven ability to work effectively with clients and internal teams under pressure
• Strong problem-solving mindset with proactive approach to challenges
• Ability to manage multiple priorities and meet tight deadlines
• Client-focused approach with commitment to relationship building

Benefits

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.