Client Solutions Co-ordinator in London

Location: London (Hybrid/On-site)

Department: Capacity (Media)

Reports to: Associate Publisher

Works closely with: Content and Insight team, Sales Support, SpEx Sales team

ABOUT THE COMPANY

techoraco is a long-standing and trusted provider of large-scale, international networking events, memberships and news, covering the complete digital infrastructure ecosystem from fibre, data centres, wireless access, subsea and satellite. For over two decades, our events have connected leaders from more than 150 countries at our series of events including ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The techoraco team is responsible for the delivery of these events and exhibitions across North America, South America, Europe, Africa and Asia, with events ranging from intimate leadership gatherings of 300 attendees to flagship events of 7000+ attendees.

INTRODUCTION TO CAPACITY

Founded in 2000, Capacity is the premier and most trusted source of information and networking for those #KeepingTheWorldConnected, made up of the global connectivity and digital infrastructure communities. Through a world-renowned series of large scale and regional events, awards, print products such as Capacity Magazine, daily digital news coverage, Capacity TV channel, and executive podcasts, Capacity is your authority on the latest developments shaping the industry of tomorrow.

Our events portfolio includes the ITW Series of Events, the Capacity series of Events, The Datacloud Series of Events & Awards, Metro Connect and the Global Connectivity Awards, as well as membership Groups including Global Leaders Forum, Digital Infrastructure Leaders and Fibre Leaders Forum. Join us in our mission to connect people and communities across the global digital infrastructure industry.

JOB PURPOSE

The Client Solutions Coordinator will support the publishing sales team in delivering effective solutions to Capacity Media’s clients. Your primary focus will be managing client campaigns, ensuring smooth communication, and delivering solutions in a timely manner and to high standards.

KEY OBJECTIVES

• Deliver client campaigns on time and to a high standard, whilst ensuring client satisfaction.
• Co-ordinate resources and execute client projects and campaigns, such as video interviews, webinars and Ad Campaigns.
• Effectively manage multiple projects and campaigns simultaneously and ensure all projects are delivered within scope and on-time.
• Ensure all advertising and content is received from clients, to enable content to be published on time.
• Work with the Associate Publisher and Content and Insight team to co-ordinate the writing of sponsored content.
• Collaborate with the digital advertising operations team to ensure digital campaigns are set up to deliver correctly.
• Deliver campaign performance reports to clients.
• Work with key individuals across the telecoms group (marketing, sales, design, commercial, editorial) to ensure that the best outcome is delivered to each client.
• Integrate with the wider techoraco teams to leverage knowledge and stay up-to-date with industry trends.
• Co-ordinate across events as and when needed on event related projects for Client and Sales support.

KEY INTERFACES

• Associate Publisher
• Content and Insight team
• Clients
• Marketing team
• Operations team
• Sales Support Team
• SpEx Team

EXPERIENCE, SKILLS & ATTRIBUTES

• Understanding of digital media.
• Results driven and a strong focus on commercial success.
• Customer-focussed mindset with a passion for delivering exceptional service.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, both written and verbal.
• Motivation and desire to consistently deliver success for our clients and for our business.
• Ability to build and foster excellent relationships with business stakeholders of all levels.
• Comfortable using MS Office and CRM software, such as Salesforce.

BENEFITS

• Hybrid working (typically 3 office days per week, usually on pre-agreed team days)
• Competitive salary and package
• 25 days annual leave, plus 3 discretionary days between Christmas Day to New Year. Plus 8 days public holiday.
• Discretionary birthday gifted day.
• Up to 2 days for voluntary work
• Pension, Private medical health care, Life insurance, Health cash back, Employee assistance programme, Shop discounts.
• Global travel opportunities and professional development support.

We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.