Head of Event Operations - Techoraco Ltd

Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years. With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

Job Title

Head of Event Operations

Reports To

Operations Director

Location

UK

Department/Division

techoraco

techoraco, a long-standing and trusted provider of large-scale, digital infrastructure events and international networking events. For over two decades, our events have connected the leaders from more than 150 countries at our series of powerhouse events including: ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The techoraco operations team is responsible for the operational delivery of over 9 annual events each with many ingredients, from content, exhibition stands and branding to parties, meeting spaces and membership gatherings, across The Americas, Middle East, Europe, Africa and Asia. Our events are typically between 1,000 and 6000+ attendees.

Job Purpose

The Head of Event Operations is responsible for the strategic oversight, planning, and flawless execution of the company’s events within your remit. This role leads 1-3 people, ensuring all events within your remit are delivered on time, within budget, and to the highest standard. Acting as a key liaison between internal stakeholders and external partners, the Head of Event Operations ensures operational excellence, drives process improvement, and upholds the company’s brand and reputation through seamless event delivery. The role also plays a critical part in budget management, team development, and long‑term planning to support the growth and success of the business.

Principal Accountabilities

Team Leadership & Development

• Demonstrates strong leadership presence with the ability to inspire and motivate.
• Manage, mentor, and develop the event operations team, fostering a high‑performance culture.
• Oversee resource planning and allocation across events, ensuring support for delivery.
• Manage and develop direct reports using KPIs to track performance, career development, succession planning and opportunities across the teams.
• Lead on recruitment, onboarding, and training of team members to ensure operational excellence.

Strategic and Operational Planning & Execution

• Responsible for event delivery – with end‑to‑end accountability for operational management of all events including customer journeys and improving customer experience.
• Lead the operational planning and execution of the events within your remit, ensuring alignment with business objectives, timelines, and budgets.
• Drive continuous improvement of operational processes, tools, and systems to improve efficiency, consistency, quality and customer experience across all events.
• Ensure consistent application of best practices and compliance with internal procedures and external regulations.

Budget & Financial Oversight

• Own and manage the operational budgets for your events, ensuring cost control and achievement of gross margin targets.
• Implement and oversee efficient budgeting processes, including zero‑based budgeting where applicable.
• Work with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI.
• Monthly reporting of costs vs revenues and detailed budgets and explanation of monthly variances with the Event Operations Director.

Risk Management & Contingency Planning

• Identify operational risks and develop contingency plans to ensure business continuity and event delivery.
• Ensure all events are delivered safely and in line with company policies and health and safety standards.

Key Interfaces

• Venues
• Suppliers
• Event project team – sales, production, marketing, customer services, editorial
• Own team – operations
• Management team
• Clients

Essential Knowledge, Experience and Skills

• Proven experience in delivering large‑scale, high‑profile international events and awards in the B2B sector, including the successful management of global multi‑stream conferences and exhibitions with 150+ stands.
• Strong technical expertise across floor plan design, rigging, and health & safety compliance, with a creative approach to enhancing networking experiences.
• Demonstrable experience in collaborating successfully with partners ancillary to a large‑scale event (could be the city, transport or other partners).
• Proven ability to deliver a high‑touch, white‑glove experience for customers, ensuring seamless implementation and exceptional service throughout the event lifecycle.
• Demonstrated experience implementing innovative and creative solutions for large‑scale international events with 6,000+ attendees, 150+ exhibition stands, and 120+ meeting rooms.
• Experience in venue and supplier contracting and negotiation upwards of £2.5m.
• Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively.
• Excellent leadership and people management skills, with the ability to motivate and support a diverse team.
• Confident decision‑making, thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made.
• Experience of developing and delivering new ideas, even in the face of long‑established status quo.
• No obstacles to international travel.
• Right to work in the UK without need for visa sponsorship.

Desirable

• Foreign language
• Project managing events/projects and teams in other departments
• Experience of using and working with Salesforce, CVENT, NetSuite, ASP
• Experience of event delivery in the B2C sector
• First Aid qualified/IOSH Managing Safety Certificate
• Understanding of DE&I and accessibility considerations in event planning.
• Experience supporting change initiatives or scaling operational functions in a growing business.

Behavioural Competencies

• Work well under pressure and to deadlines
• Customer first approach
• A willingness to travel and work late on occasion
• Inspires and motivates team members to perform at their best
• Provides clear direction, constructive feedback, and growth opportunities
• Leads by example, demonstrating professionalism, resilience, and integrity
• Aligns operational decisions with broader business goals.
• Self‑confident and clear decision making
• Agile and adaptable
• Conflict competent and opinionated
• Manages change and is open to change
• Solutions orientated

Benefits

• Staff are required to be in the office a minimum of three days a week, usually on a pre‑agreed day (when broader team are in)
• You will receive a competitive salary as well as other benefits, including paid holidays, discretionary gifted days (including your birthday off)
• We are also an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age

We offer a competitive compensation package which empowers our employees to thrive both professionally and personally. Our benefits package includes medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.