Client Solutions Co-ordinator

Built on the exceptional foundations of six leading event and community brands, Techoraco has been connecting leaders in fibre, towers, data centres and markets for over 25 years.

With this heritage at our core, we are dedicated to using our strength, expertise, scale and standing to drive forward the most efficient and the most effective marketplaces across digital infrastructure and technology.

Techoraco, a long‑standing and trusted provider of large‑scale, international networking events, memberships and news, covers the complete digital infrastructure ecosystem from fibre, data centres, wireless access, subsea and satellite.

For over two decades, our events have connected the leaders from more than 150 countries at our series of events including ITW, Metro Connect USA, Capacity Middle East, Datacloud Global Congress and Capacity Europe.

The Techoraco team is responsible for the delivery of these events and exhibitions across North America, South America, Europe, Africa and Asia, with events ranging from intimate leadership gatherings of 300 attendees to flagship events of 7000+ attendees.

• Job Title
• Client Solutions Co‑ordinator
• Location
• London (Hybrid/On‑site)
• Department
• Capacity (Media)
• Reports to
• Associate Publisher
• Works closely with
• Content and Insight team, Sales Support, Sp Ex Sales team

About The Company

Techoraco’s events portfolio includes the ITW Series, the Capacity series, The Datacloud Series & Awards, Metro Connect and the Global Connectivity Awards, as well as membership groups such as Global Leaders Forum, Digital Infrastructure Leaders and Fibre Leaders Forum.

Join us in our mission to connect people and communities across the global digital infrastructure industry.

Introduction to Capacity

Founded in 2000, Capacity is the premier and most trusted source of information and networking for those #Keeping The World Connected, made up of the global connectivity and digital infrastructure communities.

Through world‑renowned series of large‑scale and regional events, awards, our print products such as Capacity Magazine, our daily digital news coverage, Capacity TV channel, and executive podcasts, Capacity is your authority on the latest developments shaping the industry of tomorrow.

Job Purpose

The Client Solutions Coordinator will support the publishing sales team in delivering effective solutions to Capacity Media’s clients.

The primary focus will be managing client campaigns, ensuring smooth communication, and delivering solutions in a timely manner and to high standards.

• Key Objectives
• Deliver client campaigns on time and to a high standard, whilst ensuring client satisfaction.
• Co‑ordinate resources and execute client projects and campaigns, such as video interviews, webinars and ad campaigns.
• Effectively manage multiple projects and campaigns simultaneously ensuring all are delivered within scope and on time.
• Ensure all advertising and content is received from clients to enable timely content publishing.
• Work with the Associate Publisher and Content and Insight team to co‑ordinate the writing of sponsored content.
• Collaborate with the digital advertising operations team to ensure digital campaigns are set up correctly.
• Deliver campaign performance reports to clients.
• Work with key individuals across the telecoms group (marketing, sales, design, commercial, editorial) to ensure the best outcome for each client.
• Integrate with the wider Techoraco teams to leverage knowledge and stay up to date with industry trends.
• Co‑ordinate across events as and when needed on event‑related projects for Client and Sales support.
• Key Interfaces
• Associate Publisher
• Content and Insight team
• Clients
• Marketing team
• Operations team
• Sales Support Team
• Sp Ex Team

Experience, Skills & Attributes

• Understanding of digital media.
• Results‑driven and a strong focus on commercial success.
• Customer‑focused mindset with a passion for delivering exceptional service.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, both written and verbal.
• Motivation and desire to consistently deliver success for clients and for our business.
• Ability to build and foster excellent relationships with stakeholders of all levels.
• Comfortable using MS Office and CRM software such as Salesforce.

Benefits

• Hybrid working (typically 3 office days per week, usually on pre‑agreed team days)
• Competitive salary and package
• 25 days annual leave, plus 3 discretionary days between Christmas Day to New Year, plus 8 days public holiday
• Discretionary birthday gifted day
• Up to 2 days for voluntary work
• Pension, private medical health care, life insurance, health cash back, employee assistance programme, shop discounts
• We are an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age
• Global travel opportunities and professional development support

We offer a competitive compensation package which empowers employees to thrive both professionally and personally.

Benefits include medical, dental and vision coverage, employer matching retirement plan, flexible work arrangements, vacation time & paid holidays, tuition reimbursement & learning resources.

Techoraco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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