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- Tasks: Coordinate IT service delivery and support exciting transition projects.
- Company: Join a friendly, growing IT team passionate about quality service.
- Benefits: Potential for extended opportunities and hands-on experience with top tech tools.
- Why this job: Perfect for problem-solvers who want to shape IT's role in business.
- Qualifications: 1-2 years in IT support, strong organisational skills, and proactive mindset required.
- Other info: Experience with Microsoft 365 and ITIL Foundation is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Join our clients fast-paced, friendly IT team during an exciting time of transition! As an IT Service Coordinator, you’ll support high-quality service delivery, help manage change, and work closely with internal teams and our clients outsourced technology partner. You’ll play a key role in supporting the Head of IT to ensure services run smoothly while helping embed governance and process improvements. This is a six month role initially but there may be opportunities beyond this point due to the growth and change that this organisation is undergoing.
What you'll be doing:
- Coordinate service delivery and support the IT transition project
- Maintain documentation, assist with change control, service reviews, and incident management
- Liaise with business teams and vendors to ensure smooth operations
- Support IT financial processes, licensing, and vendor evaluation
- Work hands-on with tools like M365, Azure, Intune, and SharePoint
What we're looking for:
- 1–2 years’ experience in IT support or service coordination
- Strong organisational skills and a proactive approach
- Good knowledge of Microsoft 365 and basic IT infrastructure
- Excellent communicator, with stakeholder engagement skills
- ITIL Foundation or degree in a relevant field is a plus
Why join us?
Our client is a supportive and growing team passionate about doing things right. If you love variety, enjoy problem-solving, and want to shape how IT supports the business, this role is for you.
IT Service Delivery Co-ordinator employer: Techolony Limited
Contact Detail:
Techolony Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Delivery Co-ordinator
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as M365, Azure, Intune, and SharePoint. Having hands-on experience or even completing online tutorials can give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the IT service delivery field. Attend relevant meetups or webinars to connect with others who may have insights into the role or the company, which could help you stand out.
✨Tip Number 3
Brush up on your ITIL knowledge, as it’s a plus for this role. Consider taking a short course or reading up on ITIL principles to demonstrate your commitment to service management.
✨Tip Number 4
Prepare specific examples of how you've successfully coordinated IT services or managed projects in the past. Being able to articulate your experience will show your proactive approach and organisational skills.
We think you need these skills to ace IT Service Delivery Co-ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service coordination. Emphasise your organisational skills and any hands-on experience with tools like M365, Azure, Intune, and SharePoint.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving abilities. Mention specific examples of how you've successfully coordinated service delivery or managed change in previous roles.
Highlight Relevant Qualifications: If you have an ITIL Foundation certification or a degree in a relevant field, make sure to mention it prominently. This can set you apart from other candidates.
Showcase Communication Skills: Since excellent communication and stakeholder engagement are key for this role, provide examples in your application of how you've effectively liaised with teams or vendors in the past.
How to prepare for a job interview at Techolony Limited
✨Showcase Your IT Knowledge
Make sure to brush up on your knowledge of Microsoft 365, Azure, Intune, and SharePoint. Be prepared to discuss how you've used these tools in previous roles or projects, as this will demonstrate your hands-on experience and technical competence.
✨Highlight Organisational Skills
Since the role requires strong organisational skills, think of specific examples where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly illustrate your proactive approach.
✨Prepare for Stakeholder Engagement Questions
As an IT Service Delivery Co-ordinator, you'll need to liaise with various teams and vendors. Prepare examples of how you've effectively communicated with stakeholders in the past, focusing on your ability to build relationships and resolve conflicts.
✨Understand Change Management
Familiarise yourself with change control processes and incident management. Be ready to discuss any relevant experiences you have in managing changes within IT services, as well as how you ensure smooth operations during transitions.
