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- Tasks: Assist customers with inquiries and manage orders in a fast-paced environment.
- Company: Join Technoworld PLC, a leading IT hardware supplier in Borehamwood.
- Benefits: Competitive salary, on-site parking, and flexible work options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills in the IT sector.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 27000 - 35000 £ per year.
Technoworld PLC is a well-established IT hardware supplier with an office based in Borehamwood, Hertfordshire. We are looking for enthusiastic Customer Service personnel, with an interest in IT and helping customers on a day-to-day basis. If you are passionate in customer service and/or have experience in the IT sector we would like to hear from you.
Responsibilities include:
Handling and answering inbound e-mails and calls.
Processing customer orders onto system.
Providing excellent customer service.
Managing customer returns and enquiries
Ensuring enquiries are dealt with in a timely manner.
Prioritising tasks according to importance and urgency
Ensuring returns are handled end to end from customers back to distributors.
Handling customer queries professionally via e-mail and phone.
Managing e-mails through Amazon and eBay platforms within deadlines.
Required Skills:
Great organisational skills
High Attention To Detail
Customer-first attitude
Prioritisation Skills
Able to work effectively individually as well as in a team
Able to listen to and follow guidelines effectively
High level of communication via telephone and e-mail
Other Requirements:
Must live within 30 minutes commute from Borehamwood WD6
Job Type:
Permanent, Full-time
Job Types: Full-time, Part-time, Permanent
Pay: £27,000.00-£35,000.00 per year
Benefits:
- On-site parking
Work Location: In person
Expected start date: 06/10/2025
Customer Service Advisor employer: Technoworld PLC
Contact Detail:
Technoworld PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research Technoworld PLC and understand their products and services. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries via phone and email, it’s crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks effectively. This will demonstrate that you can prioritise and handle customer enquiries efficiently.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows you're serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you love customer service! Share any experiences you've had that highlight your enthusiasm and dedication to helping customers. This will help us see your genuine interest in the role.
Highlight Your IT Interest: Since we're an IT hardware supplier, it’s a great idea to mention any relevant experience or interest you have in the IT sector. Whether it's a hobby or previous work, showing us your tech-savvy side can really make your application stand out!
Be Organised and Detail-Oriented: Make sure your application is well-structured and free of errors. We value attention to detail, so double-check your spelling and grammar. A tidy application reflects your organisational skills, which are key for this role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Technoworld PLC
✨Know Your Stuff
Before the interview, brush up on your IT knowledge and customer service skills. Familiarise yourself with common IT issues and how to resolve them, as well as the products Technoworld PLC offers. This will show your enthusiasm and help you answer questions confidently.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service scenarios. Think about how you would handle difficult customers or manage multiple tasks. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Be ready to provide examples of your organisational skills and attention to detail. Use specific instances from your past experiences where you successfully managed customer queries or prioritised tasks effectively. This will demonstrate your capability to excel in the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.