At a Glance
- Tasks: Lead the design and implementation of enterprise ServiceNow platforms.
- Company: Renowned IT client based in London, UK.
- Benefits: Permanent position with competitive salary and growth opportunities.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Join a dynamic team and shape innovative IT solutions.
- Qualifications: 8+ years of ServiceNow experience and strong IT industry background.
The predicted salary is between 63000 - 77000 £ per year.
Farringdon, United Kingdom | Posted on 30/01/2026
We provide end-to-end IT solutions and services including Applications services, Data & Analytics services, AI/ML Technologies and Professional services in the UK and EU market.
Job Description
We are looking for Service Now Architect for one of our renowned IT client based in London, UK.
- Role: Service Now Architect
- Is it Permanent/ Contract: Permanent
- Is it Onsite/Remote/Hybrid: Onsite
Role Overview
We are seeking an experienced Service Now Architect to lead the solution design, architecture, and implementation of enterprise Service Now platforms.
The role requires deep technical expertise across multiple Service Now modules, strong architectural judgment, and the ability to drive best practices while delivering scalable, high-quality solutions.
Key Responsibilities
- Lead the solutioning, design, and implementation of Service Now modules including ITSM, ITOM, HAM, SAM, SPM, IRM, BCM, and HRSD.
- Define Service Now architecture aligned with enterprise standards, scalability, and performance requirements.
- Review existing implementations and provide best-practice recommendations aligned with Service Now OEM guidelines.
- Design domain separation strategies, including process and data flows across multiple domains.
- Configuration & Development
- Lead configuration and customization of Service Now instances.
- Design and modify forms, workflows, scripts, transform maps, service maps, SLAs, web services, and inbound email actions.
- Develop and maintain custom applications and reusable components.
- Design, enhance, and maintain Service Now Service Portal, including widget creation.
- Implement solutions using Flow Designer, Integration Hub, and Orchestration.
- Integrations & ITOM
- Design and implement integrations between Service Now and third-party systems, including CMDB and event management tools.
- Architect and manage ITOM solutions, including Discovery, Service Mapping, and Event Management.
- Manage and support MID Server architecture and deployments.
- Operations, Performance & Governance
- Monitor platform health, usage, performance, and compliance.
- Implement and manage Performance Analytics dashboards and reporting.
- Ensure adherence to Service Now best practices and platform governance.
- Stay current with new Service Now releases, features, and capabilities.
- Act as a technical leader and advisor to delivery teams and stakeholders.
- Collaborate with cross-functional teams to ensure successful delivery and adoption.
- Demonstrate a proactive, self-driven approach with a focus on innovation and continuous improvement.
- Required Skills & Experience
- 8+ years of hands-on experience with Service Now.
- 10+ years of experience within the IT industry.
- Strong expertise across Service Now modules including ITSM, ITOM, HAM, SAM, IRM, BCM, SPM, and HRSD.
- Proven experience in custom application development on Service Now.
- Strong knowledge of Service Portal, scripting, and advanced configurations.
- Experience with LDAP, Active Directory, and SSO integrations.
- Solid understanding of enterprise ITSM processes and workflows.
- Excellent communication, problem-solving, and stakeholder management skills.
Certifications & Education
- Service Now Certified System Administrator (CSA).
- Certified Implementation Specialist (CIS) - ITSM.
- CIS in Discovery / Service Mapping / Event Management.
- Bachelor's degree or equivalent combination of education and experience.
- #J-18808-Ljbffr
ServiceNow Architect employer: Technopride Ltd
Join a leading IT solutions provider in the heart of London, where innovation meets opportunity. As a ServiceNow Architect, you will thrive in a collaborative work culture that prioritises employee growth and development, offering continuous learning opportunities and exposure to cutting-edge technologies. Enjoy the unique advantage of working onsite in a vibrant city, surrounded by a diverse team dedicated to delivering high-quality solutions while fostering a supportive environment for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Technopride Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Technopride Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Technopride Ltd!
✨Direct Apply to Technopride Ltd
Let's not forget to apply directly through the Technopride Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Technopride Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Technopride Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Technopride Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
