Onsite IT Service Desk Analyst (L1) – ITIL Certified

Onsite IT Service Desk Analyst (L1) – ITIL Certified

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Provide first-line IT support and manage incidents on-site.
  • Company: Technopride Ltd, a leading tech company in Aberdeen.
  • Benefits: Competitive salary, professional development, and a supportive team environment.
  • Other info: Opportunity for career growth and process improvement.
  • Why this job: Join a dynamic team and enhance your IT skills while making a difference.
  • Qualifications: ITIL certification and 3+ years of UK service desk experience required.

The predicted salary is between 31500 - 38500 Β£ per year.

Technopride Ltd in Aberdeen, United Kingdom, is seeking a Service Desk Analyst L1 to provide first-line IT support on-site.

The role requires a graduate with 3+ years of UK service desk experience, strong English communication, and ITIL certification.

You will handle incidents, service requests, and daily reports, while collaborating with the Service Manager to improve processes and automation.

Responsibilities include AD management, Microsoft 365 support, network troubleshooting, and using

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Onsite IT Service Desk Analyst (L1) – ITIL Certified employer: Technopride Ltd

Technopride Ltd is an exceptional employer located in the vibrant city of Aberdeen, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring our team members can advance their careers while enjoying a supportive environment. Join us to be part of a forward-thinking company that values your contributions and prioritises work-life balance.

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Contact Details:

Technopride Ltd Recruitment Team

We think you need these skills to ace Onsite IT Service Desk Analyst (L1) – ITIL Certified

ITIL Certification
First-Line IT Support
Incident Management
Service Request Handling
Daily Reporting
Active Directory Management
Microsoft 365 Support