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- Tasks: Support clients and ensure their success with our tech solutions while collaborating with a dynamic team.
- Company: Join TechnologyAdvice, a fast-growing remote-first company with a fun and inclusive culture.
- Benefits: Enjoy flexible Fridays, comprehensive health insurance, and 25 days of holiday to start.
- Why this job: Make a real impact by helping clients thrive in the tech world while growing your career.
- Qualifications: Strong communication skills and a passion for client success; experience with digital tools is a plus.
- Other info: Be part of a diverse team that values creativity and offers excellent career growth opportunities.
The predicted salary is between 34000 - 40000 £ per year.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology. Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines.
The opportunity at TechnologyAdvice is to work collaboratively with the Client Success team. Our client success team focuses on the happiness of our clients. Each Client Success Manager is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product.
Location: United Kingdom
What You’ll Do:
- Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program.
- Join all internal calls and post-sale client calls.
- Prepare Kick-Off Call decks and join kick-off calls.
- Gather and prepare materials for campaign launches.
- Prepare regular client campaign reports.
- Monitor pacing and escalate potential concerns to Client Success and Sales counterparts.
- Work across multiple internal teams to support product and answer client questions.
- Quickly respond to all client emails/requests.
- Work with Client Success Team Members and Sales to respond to client feedback and provide recommendations and optimisations for their campaigns.
- Log all feedback from clients for internal stakeholders.
- Identify client, category and product trends.
- Consistently provide optimisations for campaign growth to clients.
- Utilise several internal tools to review and analyse data, manage client accounts and support clients’ needs effectively.
- Help establish processes to increase efficiency and offer creative solutions to solve problems.
- Help with onboarding new team members.
Who You Are:
- Bachelor's degree from a recognised institution (or equivalent experience).
- Experience maintaining regular client communication through digital channels such as Slack, email, and Zoom.
- Skilled in managing time and prioritising tasks across team projects.
- Eager to learn and develop skills in preparing detailed campaign summaries, analysing data, and tracking client goals and KPIs.
- Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate.
- Detail-oriented and organised, capable of reviewing leads for accuracy and alignment with targeting criteria.
- Creative problem-solver with strong analytical and critical thinking skills.
- Agile professional who excels in a fast-paced environment.
What We Offer You:
- Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
- Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
- Remote-First Culture: Work from the comfort of your home.
- Private Health & Dental Insurance: Comprehensive coverage, including discounted gym memberships and additional perks.
- Paid Time Off: Start with 25 days of holiday per year, with an additional day added for each year of service.
- Parental Leave: Supportive maternity and paternity leave policies.
- Salary Sacrifice Nursery Benefit: Save on childcare costs with our tax-efficient program.
- Life Assurance: Peace of mind with coverage to protect your loved ones.
- Pension Plan: Invest in your future with our competitive pension scheme.
- Employee Assistance Program: Access free counselling and other support services.
- Wellness Perks: Access the Headspace app to support your well-being.
- Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
Work authorization: Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorised to work in the United Kingdom at hire and must maintain authorisation to work in the United Kingdom throughout their employment with our company.
Salary Range: £40,000—£46,000 GBP
EOE statement: TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
Client Success Manager in London employer: TechnologyAdvice
Contact Detail:
TechnologyAdvice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at TechnologyAdvice on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can seriously boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research TechnologyAdvice’s products and services, and think about how your skills can help improve client success. Show us you’re passionate about making clients happy!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for Client Success Managers and be ready to share examples of how you've solved problems or improved client relationships in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows us you’re genuinely interested and keeps you fresh in our minds!
We think you need these skills to ace Client Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your relevant experience and skills that align with what we’re looking for, like client communication and project management.
Show Your Passion: We love candidates who are genuinely excited about helping clients succeed. Share examples of how you've gone above and beyond in previous roles to ensure client happiness and success.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised!
How to prepare for a job interview at TechnologyAdvice
✨Know the Company Inside Out
Before your interview, take some time to research TechnologyAdvice thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Client Scenarios
As a Client Success Manager, you'll be dealing with various client situations. Think of potential scenarios you might face and how you would handle them. Be ready to discuss your problem-solving skills and provide examples from your past experiences.
✨Showcase Your Communication Skills
Since this role involves maintaining regular client communication, practice articulating your thoughts clearly and concisely. You might even want to prepare a mock call or email response to demonstrate your communication style during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for client management, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.