At a Glance
- Tasks: Provide top-notch support for Sage products and help customers solve their tech issues.
- Company: Join TSG, a leading Managed IT Services provider with a commitment to excellence.
- Benefits: Enjoy competitive salary, bonuses, flexible working, and generous leave.
- Other info: Great career growth opportunities and a fun, supportive work culture.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience with Sage 200 and strong communication skills are essential.
The predicted salary is between 32000 - 40000 £ per year.
Job Title: Sage Support Consultant
Location: Home based
Salary: Up to £40k per year + bonus
Job type: Full Time, Permanent
About the role
As a Sage Support Consultant you will provide first line telephone and remote support to customers for a range of Sage Products and third party add on products.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our recent accreditation as a \'Great Place to Work\' in addition to being placed on the \'2024 UK\'s Best Workplaces in Tech\' list. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
- Employee ownership - as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
- Our open and honest culture where feedback is taken on-board and acted upon
- Our social events - annual all expenses paid \'TSG Festival\' and team building funds
- Two paid CSR days per annum that you can use to support the community
- Giving something back - the \'TSG Foundation\' established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
- Our responsibility to the environment as we work towards net carbon zero
- Flexible working opportunities including home working and hybrid options
- Annual salary benchmarking
- Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities
Job responsibilities will include, but are not limited to:
- Responding to and resolving Sage support queries via telephone, email and remote access
- Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases
- Call Management and prioritisation to ensure service levels agreements are met
- Problems analysis and investigation work
- Data investigation work and report writing
- Keeping up to date with latest software / patches
- To carry out other support duties that may be required
- Promoting continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
- Always Work safely in accordance with Legislative requirements and Company Policy and Procedures
- Work with the Sage and Pegasus Team Leader and Sage Support team to provide continuous improvement and best practice within the department helping TSG increase the number of recommendations for new business
- Work with Client Directors, Client Success Managers and Client Success Executives to identify customer training or technology improvement opportunities with a view to reducing support issues
Knowledge, Skills & Experience
- Sage 200 Accreditation preferred
- Accounting Qualifications preferred
- Knowledge of Sage 200c accounting software is essential
- Accounts knowledge is essential
- Knowledge of Eque2 Construct, Draycir Spindle Document Management, Draycir Credit Hound, Sicon and Eureka add-ons would be a distinct advantage
- Good understanding of Microsoft Office products
- Excellent written and verbal communication skillsCustomer focused with the ability to communicate to customers at a variety of levels
- Good working knowledge of databases and queries an advantage
- Experience with remote access software and associated technologies an advantage
Benefits
- 25 days annual leave + public holidays, rising with length of service
- Employee benefits trust
- Company bonus scheme
- Life assurance 4 x Salary
- Contributory pension scheme at 4% matched
- Healthcare and cash plan
- Electric vehicle salary sacrifice scheme
- Cycle to work scheme
- Employee discounts
- Employee assistance programme
- Paid CSR Days
- Company sick pay and income protection cover
- Enhanced Maternity and Paternity pay
- Employee recognition scheme
- Eyecare vouchers
- Discounted gym membership
- Long service rewards
If this sounds like the role for you, please apply today to be considered.
Candidates with the experience or relevant job titles of : Sage Consultant, Accounting Software Support, ERP Specialist, Support Analyst, Technical Analyst, Help Desk Technician, will also be considered for this role.
Sage Support Consultant in Newcastle upon Tyne employer: Technology Services Group
At TSG, we pride ourselves on being a leading Managed IT Services provider that not only champions excellence in customer service but also invests heavily in our employees' growth and well-being. With a flexible home-based working environment, generous benefits including an employee ownership scheme, and a commitment to community support through CSR initiatives, TSG fosters a culture of collaboration and continuous improvement, making it an exceptional place for Sage Support Consultants to thrive and contribute meaningfully.
StudySmarter Expert Advice🤫
We think this is how you could land Sage Support Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research TSG's values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of Team TSG.
✨Tip Number 2
Practice your communication skills! As a Sage Support Consultant, you'll need to explain technical stuff to customers. Role-play with a friend or use online resources to sharpen your verbal skills before the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining TSG and ready to contribute to our success.
We think you need these skills to ace Sage Support Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Carefully:Before you hit that 'Apply' button, take a moment to really digest the job description. It’s packed with info about what we’re looking for in a Sage Support Consultant, and understanding it will help you tailor your application.
Show Off Your Skills:Make sure to highlight your experience with Sage products and any relevant qualifications. We want to see how your skills align with what we need, so don’t be shy about showcasing your expertise!
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and why you’re excited about joining Team TSG, but also ensure your language is clear and concise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Technology Services Group
✨Know Your Sage Inside Out
Make sure you brush up on your knowledge of Sage 200 and any relevant add-ons like Eque2 Construct or Draycir. Familiarise yourself with common issues users face and how to resolve them, as this will show your expertise and readiness to tackle customer queries.
✨Practice Your Communication Skills
As a Sage Support Consultant, you'll need to communicate effectively with customers at various levels. Practice explaining technical concepts in simple terms, and consider role-playing common support scenarios with a friend to build your confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved customer issues or improved processes. Highlight your analytical skills and how you approach problem-solving, as this is crucial for the role.
✨Research TSG's Culture and Values
Familiarise yourself with TSG's guiding principles and recent achievements. Understanding their commitment to service excellence and employee growth will help you align your answers with their values during the interview.
