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- Tasks: Support customers with Microsoft Dynamics NAV/BC products and manage support cases.
- Company: Join TSG, a leading Managed IT Services provider and Microsoft Partner in the UK.
- Benefits: Enjoy flexible working, competitive salary, and a range of employee perks.
- Why this job: Be part of a supportive culture focused on growth, community, and environmental responsibility.
- Qualifications: Proficiency in Microsoft Dynamics NAV/BC and customer-focused communication skills required.
- Other info: Opportunities for progression and training, plus participation in exciting social events.
The predicted salary is between 36000 - 60000 £ per year.
About the role;
As a Dynamics NAV/BC Support Consultant, you will provide support to customers and internal colleagues for Microsoft Dynamics NAV/BC products, including third-party add-ons.
To succeed, you should have good knowledge of the NAV/BC system and associated ISVs, preferably in a support capacity. You will also support short implementations of add-ons such as Jet and Continia, ideally with experience delivering these within a Microsoft Partner environment.
Who are we?
TSG (Technology Services Group) is a Managed IT Services provider supporting UK businesses with their technology solutions. As a Microsoft Partner, we are committed to delivering excellence and investing in our colleagues to enable them to achieve great results.
We hold all six Microsoft designations, specialize in mid-market solutions, and have a strong reputation demonstrated by our NPS score of +80, and recent \’Great Place to Work\’ accreditation. Our core principles are Team TSG, Service Excellence, and Shared Growth.
Why should I work for TSG?
- Employee ownership through an Employee Benefits Trust, sharing in company success.
- Open and honest culture with feedback and development.
- Social events, including the annual TSG Festival and team-building funds.
- Two CSR days per year to support community initiatives.
- The TSG Foundation has donated over £160,000 to charities and businesses.
- Commitment to environmental responsibility and achieving net zero carbon.
- Flexible working options including remote and hybrid work.
- Competitive salary benchmarking.
- Opportunities for progression, training, and recognized qualifications.
Job responsibilities include, but are not limited to;
- Responding to and resolving NAV/BC support queries via phone, email, and remote access.
- Managing support cases to meet SLAs.
- Analyzing problems and investigating data.
- Participating in handover meetings for smooth support transitions.
- Updating knowledge with the latest software developments.
- Promoting continuous improvement and generating new business recommendations.
- Delivering consultancy for ISV installs of Jet/Continia in a hybrid capacity.
- Project managing and delivering CaaS Wave Releases according to Microsoft schedules.
- Performing additional duties as requested, in compliance with policies and legislation.
Knowledge, Skills & Experience;
- MB-800 certification is advantageous.
- Accounting background or qualifications preferred.
- Experience with Microsoft Partner environments is a plus.
- Proficiency with Microsoft Dynamics NAV/BC is essential.
- Experience with Jet and Continia add-ons is preferred.
- Familiarity with Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler, Zetadocs.
- Experience with remote access technologies is essential.
- Customer-focused with excellent communication skills.
- Attention to detail, analytical skills, and proactive problem-solving abilities.
- Knowledge of Microsoft SQL Server and maintenance plans.
Benefits;
- 25 days annual leave plus public holidays, increasing with service.
- Participation in Employee Benefits Trust.
- Company bonus scheme.
- Life assurance (4x salary).
- Contributory pension (4% matched).
- Healthcare and cash plans.
- Electric vehicle salary sacrifice scheme.
- Cycle to work scheme.
- Perkbox discounts.
- Employee assistance program.
- Paid CSR days.
- Sick pay, income protection, enhanced maternity/paternity pay.
- Recognition schemes, eyecare vouchers, gym discounts, long service rewards.
If this sounds like the role for you, please apply today to be considered.
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Dynamics NAV / BC Support Consultant employer: Technology Services Group Limited
Contact Detail:
Technology Services Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dynamics NAV / BC Support Consultant
✨Tip Number 1
Familiarise yourself with the latest updates and features of Microsoft Dynamics NAV/BC. Being well-versed in the current functionalities will not only boost your confidence but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals already working in Microsoft Partner environments. Engaging with them can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved support queries or implemented add-ons like Jet and Continia. Real-life examples will showcase your problem-solving skills and practical experience.
✨Tip Number 4
Highlight your customer service skills during any interactions with TSG. As a support consultant, your ability to communicate effectively and empathise with clients is crucial, so be ready to share how you've excelled in these areas.
We think you need these skills to ace Dynamics NAV / BC Support Consultant
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Dynamics NAV/BC Support Consultant. Familiarise yourself with Microsoft Dynamics NAV/BC and the specific add-ons mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your knowledge of NAV/BC systems, any experience with ISVs, and your customer support capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific experiences that demonstrate your problem-solving skills and ability to work in a Microsoft Partner environment.
Highlight Certifications and Skills: If you have the MB-800 certification or any relevant qualifications, make sure to mention them prominently. Also, include any experience with remote access technologies and other tools listed in the job description.
How to prepare for a job interview at Technology Services Group Limited
✨Show Your NAV/BC Knowledge
Make sure to brush up on your knowledge of Microsoft Dynamics NAV and BC. Be prepared to discuss specific features, functionalities, and any experience you have with third-party add-ons like Jet and Continia. This will demonstrate your expertise and readiness for the role.
✨Highlight Customer Support Experience
Since the role involves providing support to customers, share examples from your past experiences where you successfully resolved customer queries or issues. Emphasise your communication skills and how you ensure customer satisfaction.
✨Discuss Problem-Solving Skills
Prepare to talk about your analytical skills and how you've approached problem-solving in previous roles. Use specific examples to illustrate how you identify issues and implement solutions, especially in a technical context.
✨Familiarise Yourself with TSG's Values
Research TSG's core principles such as Team TSG, Service Excellence, and Shared Growth. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture and mission.
