Dynamics NAV / BC Support Consultant

As a Dynamics NAV/BC Support Consultant, you will provide support to customers and internal colleagues for Microsoft Dynamics NAV/BC products, including third-party add-ons. To succeed, you should have good knowledge of the NAV/BC system and associated ISVs, preferably in a support capacity. You will also support short implementations of add-ons such as Jet and Continia, ideally with experience delivering these within a Microsoft Partner environment.

TSG (Technology Services Group) is a Managed IT Services provider supporting UK businesses with their technology solutions. As a Microsoft Partner, we are committed to delivering excellence and investing in our colleagues to enable them to achieve great results. We hold all six Microsoft designations, specialize in mid-market solutions, and have a strong reputation demonstrated by our NPS score of +80, and recent 'Great Place to Work' accreditation. Our core principles are Team TSG, Service Excellence, and Shared Growth.

Why should I work for TSG?

• Employee ownership through an Employee Benefits Trust, sharing in company success.
• Open and honest culture with feedback and development.
• Social events, including the annual TSG Festival and team-building funds.
• Two CSR days per year to support community initiatives.
• The TSG Foundation has donated over £160,000 to charities and businesses.
• Commitment to environmental responsibility and achieving net zero carbon.
• Flexible working options including remote and hybrid work.
• Competitive salary benchmarking.
• Opportunities for progression, training, and recognized qualifications.

Job responsibilities include, but are not limited to:

• Responding to and resolving NAV/BC support queries via phone, email, and remote access.
• Managing support cases to meet SLAs.
• Analyzing problems and investigating data.
• Participating in handover meetings for smooth support transitions.
• Updating knowledge with the latest software developments.
• Promoting continuous improvement and generating new business recommendations.
• Delivering consultancy for ISV installs of Jet/Continia in a hybrid capacity.
• Project managing and delivering CaaS Wave Releases according to Microsoft schedules.
• Performing additional duties as requested, in compliance with policies and legislation.

Knowledge, Skills & Experience:

• MB-800 certification is advantageous.
• Accounting background or qualifications preferred.
• Experience with Microsoft Partner environments is a plus.
• Proficiency with Microsoft Dynamics NAV/BC is essential.
• Experience with Jet and Continia add-ons is preferred.
• Familiarity with Spindle, Jet Reports, Continia Document Capture and Expenses, Dime Scheduler, Zetadocs.
• Experience with remote access technologies is essential.
• Customer-focused with excellent communication skills.
• Attention to detail, analytical skills, and proactive problem-solving abilities.
• Knowledge of Microsoft SQL Server and maintenance plans.

Benefits:

• 25 days annual leave plus public holidays, increasing with service.
• Participation in Employee Benefits Trust.
• Company bonus scheme.
• Life assurance (4x salary).
• Contributory pension (4% matched).
• Healthcare and cash plans.
• Electric vehicle salary sacrifice scheme.
• Cycle to work scheme.
• Perkbox discounts.
• Employee assistance program.
• Paid CSR days.
• Sick pay, income protection, enhanced maternity/paternity pay.
• Recognition schemes, eyecare vouchers, gym discounts, long service rewards.

If this sounds like the role for you, please apply today to be considered.