At a Glance
- Tasks: Lead a dynamic IT Service Desk team and deliver top-notch support.
- Company: Join a busy head office environment with a focus on technology and risk.
- Benefits: Competitive salary, career development, and the chance to make an impact.
- Other info: Opportunity to travel and work with cutting-edge technologies.
- Why this job: Perfect for aspiring leaders wanting to enhance their IT skills and drive change.
- Qualifications: Experience in IT support and strong customer service skills required.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Key Responsibilities:
- Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
- Plan and provide deskside support for Head Office and branch users.
- Serve as the first point of contact for technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
- Escalate unresolved issues to the next level of support and follow up to ensure resolution.
- Maintain technical documentation and produce management information to track performance.
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Skills & Experience:
- Experience in IT support/customer service roles, ideally in an IT environment.
- Strong knowledge of Microsoft software (Windows, Outlook, Office).
- Experience with desktop/laptop hardware, printers, peripherals, and general networking concepts.
- Basic understanding of IT security concepts (anti-virus, firewalls, patching) is desirable.
- Knowledge of Microsoft Cloud technologies such as Azure and MS SQL is desirable but not essential.
- Excellent customer service, communication, and prioritisation skills.
- Self-motivated, solution-focused, and attention to detail.
- Full driving license and willingness to travel occasionally to branch locations.
This is a great opportunity for someone looking to develop their IT leadership skills while making a real impact on a busy IT team.
Information Technology Service Desk Team Lead employer: Technology & Risk Recruitment
Join a dynamic and supportive work environment where your leadership in the IT Service Desk will be valued and rewarded. Our company prioritises employee growth, offering ample opportunities for professional development and training, all while fostering a culture of collaboration and excellence. Located in a bustling head office, you will play a crucial role in delivering top-notch IT support, ensuring that both internal users and branch networks thrive in their operations.
Contact Details:
Technology & Risk Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Service Desk Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend industry events, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! During interviews, be ready to demonstrate your knowledge of Microsoft software and troubleshooting techniques. Bring examples of how you've resolved issues in the past to highlight your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Service Desk Team Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any leadership roles you've had, as we want to see how you can lead our Service Desk team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Showcase Your Technical Skills:We’re looking for someone with strong knowledge of Microsoft software and IT security concepts. Make sure to list relevant certifications or experiences that demonstrate your technical prowess in your application.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to lead our IT Service Desk team.
How to prepare for a job interview at Technology & Risk Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft software and general networking concepts. Be ready to discuss your experience with troubleshooting hardware and software issues, as this will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to share examples of how you've successfully managed a team in the past. Highlight your ability to deliver excellent customer service and meet SLA targets, as these are key responsibilities for the position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past experiences where you had to troubleshoot an issue or escalate a problem, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the tools they use for support, or how they measure success in the Service Desk. This shows you're engaged and serious about the opportunity.
