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- Tasks: Lead a dynamic service desk team and deliver top-notch IT support.
- Company: Join a forward-thinking company in Barrow In Furness.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for growth.
- Other info: Fast-paced environment with great potential for career advancement.
- Why this job: Make a real difference by solving tech issues and supporting users.
- Qualifications: Experience in IT support and strong customer service skills.
The predicted salary is between 28000 - 42000 £ per year.
Location: Barrow In Furness, Cumbria
Salary: £35,000 PA + Benefits
About the Role: Technology & Risk Recruitment (TRR) is supporting our client in their search for an experienced IT Service Desk Lead. This is a fantastic opportunity to lead a service desk team in a busy head office environment, delivering excellent IT support to internal users and the branch network.
Key Responsibilities:
- Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets.
- Plan and provide deskside support for Head Office and branch users.
- Serve as the first point of contact for technical assistance via phone or email.
- Troubleshoot, diagnose, and resolve hardware and software issues efficiently.
- Escalate unresolved issues to the next level of support and follow up to ensure resolution.
- Maintain technical documentation and produce management information to track performance.
- Contribute to the identification and mitigation of IT risks and compliance with policies, procedures, and regulatory requirements.
Skills & Experience:
- Experience in IT support/customer service roles, ideally in an IT environment.
- Strong knowledge of Microsoft software.
IT Service Desk Lead in England employer: TECHNOLOGY AND RISK RECRUITMENT
Contact Detail:
TECHNOLOGY AND RISK RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who might know about openings at companies you're interested in. A friendly chat can sometimes lead to a referral, which is gold when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their tech stack and be ready to discuss how your experience aligns with their needs. We want you to shine, so practice common interview questions and have some examples ready to showcase your skills!
✨Tip Number 3
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the IT Service Desk Lead position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly can sometimes give you an edge. Let’s get you that IT Service Desk Lead role together!
We think you need these skills to ace IT Service Desk Lead in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Lead role. Highlight your experience in IT support and customer service, and don’t forget to mention any leadership roles you've had. We want to see how you can lead our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've delivered excellent IT support and managed teams in the past. Let us know what makes you tick!
Showcase Your Technical Skills: Since this role involves troubleshooting and resolving IT issues, make sure to list your technical skills clearly. Mention your knowledge of Microsoft software and any other relevant tools. We love seeing candidates who are tech-savvy!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at TECHNOLOGY AND RISK RECRUITMENT
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft software and common IT issues. Be ready to discuss specific examples of how you've resolved problems in the past, as this will show your practical experience.
✨Showcase Your Leadership Skills
As an IT Service Desk Lead, you'll need to demonstrate your ability to manage a team effectively. Prepare examples of how you've led teams before, focusing on how you ensured excellent customer service and met SLA targets.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or resolving a major outage. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the service desk faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.